Katy Osborne
Summary
Dedicated and detail-oriented professional with a solid foundation in history and archival studies. Seeking opportunities to apply my expertise in preserving and managing historical records. Possesses a proven ability to organize, catalog, and maintain historical documents, coupled with a passion for preserving cultural heritage. Eager to contribute skills and knowledge to the field in a dynamic and collaborative environment.
Overview
8
8
years of professional experience
Work History
Special Collections Support and Research Sharing Coordinator
Burke Memorial Library, Spring Hill College
07.2023 - Current
- Processes research requests for archival material and interlibrary loans from institutional and outside researchers
- Develops and revises archival policies in cooperation with Library Director
- Maintains records of archival use for security and yearly statistics, transactional records of all requests, including article and book shipping, checkout, and check-in, and correct and accurate shelf arrangement of the Federal government depository collection using the Superintendent of Documents Classification System
- Creates and revises inventories of archival holdings for appraisal and accessioning
- Manages archives and special collections social media accounts
- Performs care and cleaning tasks to maintain a proper environment for archival materials
- Ensures all interlibrary loan and archival research requests are completed within U.S
- Copyright law and its accompanying guidelines
- Compiles monthly, semiannual, and annual interlibrary loan statistic reports and monthly government document statistics reports
- Interacts with interlibrary loan departments of statewide, regional, and Jesuit College and University resource-sharing partners
- Prepares and processes interlibrary loan packages and mailings for UPS and USPS
- Processes shipments and exercises bibliographic control of Federal government document receipts in print, digital, and microform formats according to the Legal Requirements and Program Regulations of the Federal Depository Library Program
- Adds local holdings for Federal government documents receipts using OCLC as needed.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Interlibrary Loan and Government Documents Assistant
Burke Memorial Library, Spring Hill College
01.2022 - 06.2023
- Processes research requests for archival material and interlibrary loans from institutional and outside researchers
- Develops and revises archival policies in cooperation with Library Director
- Maintains records of archival use for security and yearly statistics, transactional records of all requests, including article and book shipping, checkout, and check-in, and correct and accurate shelf arrangement of the Federal government depository collection using the Superintendent of Documents Classification System
- Creates and revises inventories of archival holdings for appraisal and accessioning
- Manages archives and special collections social media accounts
- Performs care and cleaning tasks to maintain a proper environment for archival materials
- Ensures all interlibrary loan and archival research requests are completed within U.S
- Copyright law and its accompanying guidelines
- Compiles monthly, semiannual, and annual interlibrary loan statistic reports and monthly government document statistics reports
- Interacts with interlibrary loan departments of statewide, regional, and Jesuit College and University resource-sharing partners
- Prepares and processes interlibrary loan packages and mailings for UPS and USPS
- Processes shipments and exercises bibliographic control of Federal government document receipts in print, digital, and microform formats according to the Legal Requirements and Program Regulations of the Federal Depository Library Program
- Adds local holdings for Federal government documents receipts using OCLC as needed.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Shipt Shopper
Shipt Inc.
08.2020 - 04.2022
- Developed knowledge about products and sales items to answer member's questions
- Communicated with members in all stages of the shopping and delivery process to ensure a quality experience
- Completed on-time delivery by choosing the best and most efficient routes.
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Balanced competing priorities while maintaining focus on delivering high-quality results for each individual order.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Contributed to the growth of the Shipt platform through positive word-of-mouth referrals from satisfied customers.
- Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
Financial Relationship Consultant
Regions Bank
11.2019 - 09.2020
- Provided consistent optimal customer experience by handling all customer needs
- Assisted customers with setting up or closing accounts, completing loan applications, and helping customers take advantage of services
- Originated, reviewed, and closed customer loan proposals and gathered all necessary documentation
- Executed wire transfers, account transfers, and stop payments
- Spoke with customers about their financial situations to develop strategic financial planning solutions
- Advised customers on home equity, personal, and consumer loans
- Answered phone inquiries on banking products
- Maintained strict confidentiality of bank records and customer information
- Developed prospects for new business by conducting calls.
- Increased client satisfaction by providing personalized financial advice.
- Enhanced client retention rates by addressing concerns promptly and providing excellent customer service.
Client Advocate
Life + Legacy Benefits LLC
02.2019 - 11.2019
- Assisted in retention and development of existing clients and provided support with respect to new business
- Effectively managed and resolved client inquiries and/or complaints
- Resolved issues between clients and their insurance companies
- Maintained updated client files using Microsoft Office and Salesforce.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
Transitional Administrative Assistant
Jackson County Baptist Association
04.2018 - 08.2018
- Maintained and updated client database and records
- Took responsibility for answering phones, ordering office supplies, and various other tasks as needed
- Provided prompt and diligent administrative support to staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Public History Intern
Local History Department, Columbus-Lowndes Public Library
08.2017 - 12.2017
- Processed collection of letters, receipts, photographs, etc
- Created a finding aid
- Digitized portions of various collections
- Created metadata in accordance with the Mississippi Digital Library's best practices
- Authored an article-length research paper on collection
- Designed and authored digital exhibit on collection.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Public History Intern
Singing River Genealogical-Local History Library
06.2017 - 08.2017
- Processed collection of World War II-era letters
- Digitized letter collection
- Created metadata in accordance with Mississippi Digital Library's best practices.
- Handled delicate artifacts with care, ensuring their continued preservation under established guidelines.
- Preserved valuable historical documents by implementing proper handling and storage techniques.
- Developed a comprehensive understanding of archival best practices through hands-on experience and guidance from seasoned professionals.
- Improved overall archive functionality by rehousing items in acid-free containers to ensure their longevity.
Public History Intern
Northeastern University Civil Rights and Restorative Justice Center, in cooperation with Mississippi University for Women
01.2017 - 05.2017
- Conducted archival research into local lynching cases (microfilm, manuscript, etc.)
- Created a system of documentation for the research project
- Attended weekly research strategy meetings with advisors and researchers
- Authored an original research essay on the findings and presented at multiple regional conferences.
- Assisted with preparing project-related reports, presentations and manuscripts.
- Completed research, compiled data, and assisted in timely reporting.
- Attended meetings and presentations to learn project details.
- Presented findings at conferences, increasing visibility and recognition within the field.
Office Assistant
Kossen Center for Teaching and Learning, MUW
08.2016 - 12.2016
- Inventoried classroom technological equipment
- Drafted letters and emails to instructors and campus officials
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Master of Library And Information Science - Archival Studies
Louisiana State University
Baton Rouge, LA05.2025
Bachelor of Arts - History
Mississippi University For Women
Columbus, MS12.2017
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
Perkinston, MS12.2015
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Document Management
- Recordkeeping
- Project assistance
- Collection development
- Written and oral communication
References
Bret Heim
Professor and Director of Library Instructional Resources
Burke Memorial Library
Spring Hill College
Mobile, AL
251-380-3875
heim@shc.edu
Mona Vance-Ali
Archivist
Local History Department
Columbus-Lowndes Public Library
Columbus, MS
662-329-5204
mvance@lowndes.lib.ms.us
Dr. Erin Kempker
Professor of History
Mississippi University for Women
Columbus, MS
662-329-7155
emkempker@muw.edu
Timeline
Special Collections Support and Research Sharing Coordinator
Burke Memorial Library, Spring Hill College
07.2023 - Current
Interlibrary Loan and Government Documents Assistant
Burke Memorial Library, Spring Hill College
01.2022 - 06.2023
Shipt Shopper
Shipt Inc.
08.2020 - 04.2022
Financial Relationship Consultant
Regions Bank
11.2019 - 09.2020
Client Advocate
Life + Legacy Benefits LLC
02.2019 - 11.2019
Transitional Administrative Assistant
Jackson County Baptist Association
04.2018 - 08.2018
Public History Intern
Local History Department, Columbus-Lowndes Public Library
08.2017 - 12.2017
Public History Intern
Singing River Genealogical-Local History Library
06.2017 - 08.2017
Public History Intern
Northeastern University Civil Rights and Restorative Justice Center, in cooperation with Mississippi University for Women
01.2017 - 05.2017
Office Assistant
Kossen Center for Teaching and Learning, MUW
08.2016 - 12.2016
Master of Library And Information Science - Archival Studies
Louisiana State University
Bachelor of Arts - History
Mississippi University For Women
Associate of Arts - General Studies
Mississippi Gulf Coast Community College
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