Katy Page
Raleigh,NC
Summary
I am a person with a passion for taking care of animals and providing excellent customer service to their owners with attention to detail that I have honed throughout the past 11 years in the animal industry.
Overview
12
12
years of professional experience
Work History
Veterinary Assistant
Complete Pet Care Animal Hospital
03.2017 - Current
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations and diagnostic procedures.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork, flexibility, adaptability, and willingness to learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Collected and prepared specimens and samples for outside laboratory analysis.
Animal Care Associate
- Trained new staff members on proper animal handling techniques, increasing overall safety in the workplace.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored up to 60 animals in our care for signs of disease, illness, or injury and communicated concerns to owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise in the day care setting.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept 20 cages, 30 kennels, 3 play yards, and grooming areas neat and clean.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Participated in team meetings to discuss ongoing cases, share best practices, and identify areas for improvement within the animal care department.
- Ensured accurate record-keeping of animal health, behavior, and dietary requirements, facilitating optimal care management.
Pet Trainer
PetSmart
07.2012 - 07.2016
- Promoted a safe environment during group classes by enforcing strict safety guidelines and protocols for all participants.
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Improved pet behavior by implementing positive reinforcement training techniques and tailored exercise routines.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
- Implemented effective crate-training methods to facilitate housebreaking success for puppies and newly adopted pets.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Pet Associate
- Described merchandise and explained use, operation, and care of merchandise to customers
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Computed sales prices, total purchases, and received and processed cash and credit payments
- Arranged and displayed merchandise to promote sales
- Provided customer service by greeting and assisting customers, and responding to customer inquires and complaints
- Evaluated animals to determine their temperaments, abilities, or aptitude for training
- Advised animal owners regarding the purchase of specific animals.
Education
Bachelor of Science, Nursing -
MidWestern State University
Wichita Falls, TX12.2010
Skills
- Involved Learning
- Critical Thinking
- Troubleshooting
- Client Education
- Patient Flow Management
- Routine Physical Examinations
- Proficient in AviMark
- Attention to Detail
- Proper Animal Restraint
- Customer Service
- Relationship Building
- Diagnostic Laboratory Testing
Timeline
Veterinary Assistant
Complete Pet Care Animal Hospital
03.2017 - Current
Pet Trainer
PetSmart
07.2012 - 07.2016
Animal Care Associate
Pet Associate
Bachelor of Science, Nursing -
MidWestern State University
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