Katy Price
Fort Wayne,IN
Summary
Results-driven professional with strong customer experience and team leadership skills. Proven ability to train and mentor associates while fostering a positive work environment and ensuring operational efficiency.
Overview
25
25
years of professional experience
Work History
CEC/Key Carrier
TJ Maxx
Fort Wayne, IN
02.2022 - Current
- Coordinator:
Create a positive customer experience for both external and internal customers using R.E.A.C.H program as well as addressing customer concerns promptly and politely.
Help promote a positive culture on the front end using the 4 B’s as well as maintain confidentiality in all forms of communication.
Both give and receive recognition and constructive feedback with associates and members of management.
Train/coach associates on policies and procedures such as cashier training/ringing sequence, and customer loyalty programs. Provide support when necessary.
Educate and support associates on shrink reduction per the company’s guidelines/goals and training as necessary.
Support and adjust coverage needs and coordinates associate break schedule.
Delegate tasks and expectations with associates; prioritizing as needed.
Communicating with management about such tasks and providing updates as necessary.
Promote and maintain a safe working environment at all times.
Key Carrier:
All above duties plus additional duties listed below.
Act as MOD adhering to the policies and procedures based on guidance and training.
Ensure team performs daily tasks according to store plan and prioritize as necessary, while they adhere to all operational procedures.
Follow open/close procedures as set forth by company policy.
Communicate with management when setting priorities and provide updates when necessary.
Able to respond and adjust to unexpected changes in operational plans.
Head Cashier
Lowe's
Chula Vista, Ca
07.2020 - 06.2021
- Ensured compliance of policies/procedures, maintained sense of personal & professional accountability, prioritized work, handled multiple concurrent tasks, followed through on commitments, addressed employee & customer requests/complaints, resolved price checks for customers, oversaw/authorized returns/exchanges/merchandise credits/check authorization, ensured registers had correct amount of cash, train/coach/motivated cashiers, followed and adjusted cashier schedule board to maximize coverage, prevented shoplifting by observing customer traffic, supported company loss prevention efforts, kept lines short & opened lines when needed, organized carts & baskets, performed cart run when necessary, product knowledge and location, cashier duties as necessary, kept register supplies in stock.
Customer Service Associate
Lowe's
Chula Vista, California
05.2018 - 07.2020
- Assisted in credit card sales & applications, processed phone orders, set up & followed through with customer deliveries, picked/staged/pulled customer orders, explained warranty information & sales, setup military discounts, handled returns, applied various discounts & coupons, other money handling duties, and answered multiple phone lines & store paging system.
Library Coordinator
Las Animas Elementary
Gilroy, CA
08.2014 - 06.2016
- Scheduled classes, managed & trained 6 volunteers, maintained inventory, applied payments to accounts, assisted with computer usage, updated displays, organized & labeled inventory, light housekeeping duties.
Accounts Payable Clerk
Stanislaus County HSA
Modesto, CA
09.2005 - 05.2011
- Maintained high volume vendor accounts, updated logs, account reconciliation, prepped invoices/claims/patient refunds, processed invoices and backup documentation, edited and posted AP batches, paralleled 2 software systems, generated manual accruals, adhered to HIPPA regulations and year-end labeling/boxing procedures.
General Office Clerk
Dominguez Bros Trucking
Morgan Hill, CA
07.2003 - 07.2004
- Processed invoices for payment, assisted with bank statement reconciliation, created invoices, applied payments, worked with factoring company, scheduled pickup/delivery appointments, dispatched 5 drivers, maintained customer files.
General Office Clerk
Sorci Trucking Co
Morgan Hill, CA
05.2001 - 07.2003
- Processed invoices for payment, assisted bookkeeper with bank statement reconciliation, created invoices, applied payments, processed bank deposits, worked with factoring company, produced rate quotes, scheduled pickup/delivery appointments, dispatched 10 drivers, maintained customer files & employee benefits, printed daily/weekly/monthly/yearly reports per owner's request including profit & loss and balance sheets.
Education
High School Diploma -
Dayton High School
Dayton, Or06-1995
Skills
- Customer experience
- Cash handling
- Store operations
- Loss prevention
- Training associates
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Delegation
- Adaptability
- Store maintenance
- Drawer counting
- Cash handling accuracy
- Task delegation
- Store recovery processes
- Training and mentoring
- Front end operations
- Opening and closing coordination
- Alarm systems
- Professional demeanor
- Analytical skills
- Reliability
Timeline
CEC/Key Carrier
TJ Maxx
02.2022 - Current
Head Cashier
Lowe's
07.2020 - 06.2021
Customer Service Associate
Lowe's
05.2018 - 07.2020
Library Coordinator
Las Animas Elementary
08.2014 - 06.2016
Accounts Payable Clerk
Stanislaus County HSA
09.2005 - 05.2011
General Office Clerk
Dominguez Bros Trucking
07.2003 - 07.2004
General Office Clerk
Sorci Trucking Co
05.2001 - 07.2003
High School Diploma -
Dayton High School