Summary
Overview
Work History
Education
Skills
Timeline
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KATY QUIGG

McKinney,TX

Summary

Experienced Leasing Manager and licensed real estate professional with 15 years in residential property management and sales operations. Specialized in data integrity, marketing, leasing, and process development. Committed to delivering high quality service and fostering strong relationships. Ensures compliance with company policies and regulations in all aspects of job performance.

Overview

12
12
years of professional experience

Work History

Market Leasing Manager

Progress Residential
03.2022 - Current
  • Oversee leasing team activities and monitor performance reports to ensure monthly occupancy and move-in goals are met or exceeded
  • Analyze processes and procedures for efficiency, providing detailed recommendations for improvements
  • Stay informed about market and industry trends while managing leasing activities to optimize revenue growth for the company
  • Recommend adjustments to rental rates based on property conditions and market interest during sales calls
  • Collaborate with various departments to enhance customer satisfaction and ensure consistent move-in experiences
  • Achieve positive multi-star reviews on Google through effective active listening and conflict resolution skills
  • Ensure completion of all training and continuing education requirements for direct reports
  • Manage performance evaluations for leasing staff, including quarterly and annual reviews, mentoring, scheduling, and commission approvals
  • Address resident and executive escalations, delivering satisfactory resolutions
  • Evaluate KPI metrics for Leasing Specialists and National Leasing Consultants to provide suggestions for improving individual performance
  • Celebrate team members who achieve their personal and professional goals
  • Serve as a Housing Choice Advocate and leader in Housing Choice processes and procedures within the market
  • Recipient of the Progress Choice Award 2022: Empower Judgement with Data

Realtor

Perpetual Realty Group LLC
06.2021 - 03.2022
  • Provided strategic guidance to homeowners and buyers navigating the purchase or sale of residential properties in the DFW metro area
  • Generated leads for sales and rental transactions through targeted marketing campaigns and social media engagement
  • Recommended tailored programs to clients based on their unique needs and preferences
  • Developed and executed new marketing strategies and policies to meet long-term business goals
  • Conducted comparative market analysis of recently sold properties to determine competitive pricing
  • Advised clients on current market trends, conditions, and activities
  • Facilitated negotiations between buyers and sellers to secure favorable prices and contract terms
  • Boosted home sales through effective persuasion, negotiation, and closing skills
  • Educated clients on short sales, mortgage loan processing, and foreclosure procedures

Senior Market Manager

Darwin Homes
12.2019 - 06.2021
  • Acted as a liaison between senior management and front-line teams to implement strategic changes and drive market growth
  • Collaborated with senior sales, engineering, and business development executives to establish best practices for leasing and property management portfolios
  • Leveraged industry trends and marketing tools to expedite leasing and maximize occupancy rates
  • Increased rent collection by working with homeowners to implement strategies, including utilizing rental assistance programs
  • Maintained high client satisfaction with proactive strategies aimed at addressing customer needs and resolving concerns
  • Promptly resolved conflicts to foster positive customer relationships
  • Managed a portfolio of over 200 clients across the territory, ensuring maximum customer satisfaction
  • Conducted property inspections to identify maintenance issues and ensured timely repairs
  • Prepared specifications, solicited bids, and approved subcontracts for residential homes in the turnover process
  • Assessed accounting management and reporting systems to ensure quality, resolve issues, and implement corrective actions

Senior Leasing Agent

Home Partners Of America/Pathlight
08.2018 - 08.2019
  • Established operating procedures for in-house leasing positions
  • Collaborated with analysts and programmers to revise and optimize the database for efficient data retrieval
  • Maintained comprehensive property listings to effectively market vacant units
  • Conducted research on local residential leasing markets to refine leasing strategies
  • Recruited and trained Internal Agents to meet market demand
  • Successfully leased over 300 properties across TX, GA, FL, CO, and IL
  • Verified applicants' income, assets, and expenses, ensuring accurate completion of file tracking sheets

Director of Property Management

Open House Texas Property Management LLC
08.2017 - 07.2018
  • Developed processes and procedures for the property management division
  • Grew investment portfolio from 0 to 500 properties within one year
  • Analyzed financial statements and coordinated with institutions to ensure accuracy
  • Coordinated maintenance repairs using local vendor networks
  • Resolved resident conflicts through active listening and open-ended questioning techniques
  • Reviewed applicant credit reports, debt-to-income ratios, payment ability, and background checks
  • Managed monthly collections, maintaining high payment rates by approving well-qualified applicants
  • Ensured accurate, detailed record-keeping in compliance with state and federal housing regulations

Leasing Director

Renters Warehouse
12.2015 - 07.2017
  • Developed and implemented the Transaction Coordinator position, adopted nationwide across all markets
  • Managed and trained a team of 12 licensed Real Estate Agents
  • Reviewed contracts to ensure compliance with state and federal regulations
  • Conducted thorough investigations of client applications, including credit, background, income verification, and rental history checks
  • Utilized effective sales techniques to promote company programs to clients
  • Maintained follow-up with potential clients and investor accounts to drive business growth
  • Managed quarterly marketing and leasing reports to track performance
  • Assisted prospective clients with paperwork and logistics, ensuring a smooth closing process through clear and effective communication

Senior Leasing Manager

Camillo Properties/Legend Homes
08.2012 - 07.2015
  • Spearheaded company expansion into Houston, Dallas, and San Antonio markets
  • Consistently closed an average of 70 contracts per month
  • Evaluated and optimized financial strategies to drive business performance
  • Conducted audits to ensure compliance with industry standards and exceed regulatory requirements
  • Managed website functionality and accuracy for marketing initiatives
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures
  • Reviewed and analyzed lease applications for approval or declination
  • Developed and implemented daily and weekly marketing and leasing plans
  • Oversaw construction and maintenance projects, providing updates on progress, delays, and schedule changes to stakeholders

Education

Colorado Real Estate License - Real Estate

VanEd
Denver, CO
09.2015

Texas Real Estate License - Real Estate

Champions School of Real Estate
Dallas, TX
02.2013

Diploma -

Cinco Ranch High School
Katy, TX
2004

Skills

  • Property Management Software
  • Relationship Building
  • Performance Management
  • Team Leadership
  • Legal Compliance and Regulations
  • Conflict Resolution
  • Portfolio Oversight
  • Tenant and Eviction Law Expertise
  • Housing Choice Procedures
  • Active Listening Skills

Timeline

Market Leasing Manager

Progress Residential
03.2022 - Current

Realtor

Perpetual Realty Group LLC
06.2021 - 03.2022

Senior Market Manager

Darwin Homes
12.2019 - 06.2021

Senior Leasing Agent

Home Partners Of America/Pathlight
08.2018 - 08.2019

Director of Property Management

Open House Texas Property Management LLC
08.2017 - 07.2018

Leasing Director

Renters Warehouse
12.2015 - 07.2017

Senior Leasing Manager

Camillo Properties/Legend Homes
08.2012 - 07.2015

Diploma -

Cinco Ranch High School

Colorado Real Estate License - Real Estate

VanEd

Texas Real Estate License - Real Estate

Champions School of Real Estate

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