Katy Reeder

• Used strong interpersonal communication skills to convey information to others.
• Represented organization positively and professionally while providing the community with much-needed services.
• Mentored new volunteers, fostering a supportive and inclusive team environment.
• Guided victims to tools and resources necessary for healing.
• Approached issues proactively to best meet current and future community needs.
• Coordinated with different service providers to meet clients' individual needs.
• Took active role in the victim and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
• Kept case files updated, accurate and aligned with requirements.
• Intervened in crisis situations to obtain support for families and reduce escalation or secondary trauma risks.
• Collaborated with local emergency medical services to provide support and resources for those emotionally traumatized in emergency situations.
• Mentored incoming volunteers during their field training, fostering a supportive learning environment.
• Volunteer 3 - 12 hour shifts a month
• Overnight shifts
• 3 hours of continued education monthly

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• I have volunteered 352 hours to date in 2024 and traveled over 2,015 miles participating.

• Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
• Evaluated volunteer performance and conveyed constructive feedback to improve skills.
• Maintained positive community relations by addressing problems head-on and implementing successful corrective actions.
• Streamlined operational processes for increased efficiency of store management for better inventory records and financial reporting.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established the organizations Policy and Procedure manual for the organization as the Chair of the committee.
• Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
• Built strong community partnerships to support organizational goals and expand outreach efforts.
• Volunteer 4 hours -15 hours monthly

• Hired and managed independent contractors to maximize productivity while maintaining best practices and protocols.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal bids/quotes for unit rentals.
• Managed financial operations to ensure fiscal responsibility, including budgeting, and financial reporting.
• Delivered exceptional results for large events under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the RV rental community.
• Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Spearheaded an RV community group created to strengthen the Las Vegas RV rental industry locally so all owners can be successful.
• Fostered an inclusive community culture that valued diversity, collaboration, and continuous learning.
• Interacted well with customers to build connections and nurture relationships.
• Built strong relationships with guests through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Uploaded RV rentals into computer system and made adjustments to create accurate database for payroll processing functions.
• Maintained strict confidentiality of all payroll information and records.
• Prepared year-end reports for 1099s, ensuring accuracy and timeliness in tax filing.
• Generated paper checks for property owners and printed invoices for property owners who received direct deposits to complete payroll distribution.
• Volunteer my time mentoring over 80 local owners on how to have successful RV rental Businesses.
• Beta tester for a top national rental platform.
• Managed and Maintained 12 RV's
• Produced over $300,000 annually.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Delivered goods and products to customer on time and in excellent condition..
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
• I would deliver to stay busy when all the RV's were on the road.

• Followed all relevant traffic laws and safety regulations.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Followed proper safety procedures and protocols while loading, unloading of passengers in vehicles.
• Upheld high standards of cleanliness within the vehicle's interior/exterior appearance, providing a professional image for the company at all times.
• I would drive Uber when all the RV's were out on the road to stay busy.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

After I received my Medical Assisting Certification, I decided to stay home with the kids, not needing to work. After several months, I got bored and decided to be a cashier at Walmart for a couple of hours a night just to get out of the house.

• Specialized in credit scores under 580.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Trained all incoming sales team members on Special Finance Information.
• Promptly resolved all customer requests, questions and complaints.
• Built relationships with customers and the community to establish long-term business growth.
• Researched and negotiated auto loans for clients.
• In charge of finalizing all auto loans with lenders.
• Calling customers to get missing documents to process loan.
• Collecting down payment.
• Multiline Telephones.
• Customer service
• Successfully met or exceeded monthly funding goals consistently by efficiently processing loans within established timeframes.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Examined customer loan applications for loan approvals and denials.
• Contracted 20 loans a month and funded 50+ loans monthly.

• Trained, coached, and mentored a staff of 72 employees, supervising their sales and business ownership skills for a clothing company.
• Provided exceptional support services to consumers who had issues with defects in product.
• Recruited, hired and trained new employees so that they were familiar with company policies and procedures.
• Interpreted clients' needs and introduced styles and sizes that would perfectly fit those requirements.
• Prepared merchandise for sales floor.
• Alerted customers to upcoming sales events and promotions.
• Shared best practices for sales and customer service with other team members to help improve their store's efficiency.
• Mentored new sales associates to contribute to their store's positive culture.
• Directed individuals to merchandise locations.
• Suggested accessories and complementary purchases.
• Accepted and processed returns.
• Kept work areas clean and neat at all times.
• Provided repeat customers with exceptional care and attention.
• Updated computer inventory listings.
• Prepared outgoing shipments.
• Followed latest market trends.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Communicated clear expectations and goals to each team member.
• $30,000 in clothing sales monthly online

• Supported the sales team in writing loan structures and closing contracts.
• Interpreted clients' needs and introduced vehicles that would perfectly fit those requirements.
• Contacted applicants.
• Worked with several Lead sources.
• Developed and maintained long-term relationships with Prime and Sub-Prime Lenders.
• Researched and customized loan structures for clients.

• Answered telephone calls and responded to inquiries.
• Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards.
• Assisted in maintaining preparation and service areas in a sanitary condition
• Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods
• Set dining tables according to type of event and service standards.
• Cleaned and organized eating, service, and kitchen areas
• Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.