Katy Riojas
San Antonio,TX
Summary
Dynamic hospitality professional with over 15 years of experience in sales, management, inventory control, and clerical operations. Proven track record in enhancing customer satisfaction and streamlining service processes through effective team leadership and conflict resolution. Skilled in optimizing guest experiences while maintaining operational efficiency, demonstrating a strong commitment to collaboration and results-driven performance. Open to relocation to Balcony's Heights, TX, or San Antonio, TX, and authorized to work in the U.S. for any employer.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front of House Manager
Torchy's Tacos
05.2023 - Current
- Run everything in front of the house including the bar and guest experience. Ensuring the guests have a damn good time no matter if they are dining in or taking out or just stopping in for a drink. Hiring for FOH and ensuring all team members are up to date on policy procedures or just upcoming events
- Supervised front of house operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on company protocols and best practices for efficiency.
- Coordinated daily shift schedules, optimizing staffing levels during peak hours.
- Implemented inventory management procedures to minimize waste and enhance stock availability.
- Developed training materials that improved onboarding processes for new employees.
Restaurant General Manager
Popeye's Restaurants
06.2019 - 03.2023
- Schedule's, inventory, hiring, truck orders, building the overall atmosphere of the restaurant. store inventory on a daily and weekly basis. making sure my store meets company standard labor and sales. controlling waste and ACR and making sure my store exhibits brand standards on a daily basis with every customer
Department Manager
McDonald's
04.2008 - 05.2019
- Customer service
- Scheduling
- Inventory
- Customer recovery
- Hiring/ interview
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance performance and maintain high-quality standards.
Education
High school or equivalent - High School Diploma
Fox Technical High School
06-2008
Skills
- Banquet Experience
- POS
- Kitchen Experience
- Office Management (3 years)
- Excellent customer service (3 years)
- Human Resources
- Hospitality
- Restaurant Experience (10 years)
- Serving
- Interviewing (5 years)
- Guest Services (10 years)
- Restaurant Management (10 years)
- Management (10 years)
- Office Administration, microsoft word, microsoft excel (2 years)
- Food Safety (10 years)
- Working in fast paced environment (4 years)
- Assistant Manager Experience (5 years)
- Kitchen management
- Employee Orientation (3 years)
- Inventory control
- Clerical skills (3 years)
- Event Planning
- Cash Handling (6 years)
- Leadership (10 years)
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Training and mentoring
- Training and coaching
- Food safety compliance
- Performance evaluation
- Complaint handling
- POS system operations
- Health and safety regulations
- Restaurant operations
- Employee scheduling
- Time tracking
- Health department inspections
- Staff motivation
- Staff supervision
- Promotional events
- Policy enforcement
- Task delegation
Certification
- Department manager capstone class Present Completion of the courses needed to improve business results
- Restaurant general manager Academy October 2021 to Present certificate of completion of general manager learning
- TABC Certification
- Food Handler Certification
- Driver's License
- ServSafe
- Servsafe certification December 2021 to December 2026
Awards
Business leadership award July 2016
Additional Information
I am very interested in furthering my job set skills and the job skills that I have acquired are excellent customer service, clerical work, answering phones, handling large amounts of cash without any issues, and I'm a very quick learner... Please allow me the chance to show you how good of an asset I can be to your company
Timeline
Front of House Manager
Torchy's Tacos
05.2023 - Current
Restaurant General Manager
Popeye's Restaurants
06.2019 - 03.2023
Department Manager
McDonald's
04.2008 - 05.2019
High school or equivalent - High School Diploma
Fox Technical High School
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