Katy Sosa
Arlington
Summary
Dynamic and dedicated professional with extensive experience at Foodland Markets, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining accurate inventory records and training new staff, ensuring operational excellence and compliance with cash management protocols.
Overview
2
2
years of professional experience
Work History
Cashier/Front Office Cashier/Receiving Clerk
Foodland Markets
12.2023 - Current
- Processed customer transactions efficiently using point of sale systems.
- Assisted in receiving and inspecting incoming merchandise deliveries.
- Maintained organized and accurate inventory records to support stock management.
- Collaborated with team members to enhance customer service experiences.
- Trained new cashiers on cash handling procedures and register operations.
- Resolved customer inquiries and complaints with professionalism and care.
- Supported sales reporting analysis by providing accurate transaction data.
- Verified age-restricted purchases to comply with legal requirements.
- Handled cash and credit transactions with high accuracy and integrity.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Jean Massieu Academy
Arlington, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Order taking
- Written and verbal communication
- Cash register systems
- Professionalism and courtesy
- Product restocking
- Payment processing
- Cash handling expertise
- Refunds and exchanges
- Cash drawer balancing
- Merchandise restocking
- Refund handling
- ID verification
- Attention to detail
- Inventory management
- Clear communication
Accomplishments
- Promoted to office cashier after only a year and then promoted again to receiving clerk after 9 months for exceptional performance.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Front Office Cashier/Receiving Clerk
Foodland Markets
12.2023 - Current
High School Diploma -
Jean Massieu Academy