Katy Thames
Autaugaville,USA
Summary
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Full Time Key Holder
Dollar General
10.2024 - Current
- Implemented inventory management systems to optimize stock levels and reduce shrinkage. Delivered exceptional customer service by actively engaging with customers and addressing their needs promptly. Assisted in training and mentoring new staff to ensure adherence to company policies and procedures. Oversaw cash handling processes, ensuring accuracy and compliance with financial protocols. Collaborated with management to develop promotional strategies that enhanced sales and customer engagement. Achieved a 15% increase in sales during peak seasons through effective merchandising and product placement. Maintained a clean and organized store environment to enhance the overall customer shopping experience. Conducted regular inventory audits to identify discrepancies and improve stock management practices. Supported loss prevention initiatives by monitoring customer behavior and reporting suspicious activities. Assisted in managing store operations during high-traffic periods, ensuring optimal staff coverage and customer service. Developed strong product knowledge to assist customers in making informed purchasing decisions. Facilitated communication between store staff and upper management to relay customer feedback and operational challenges. Participated in store visual merchandising efforts to create appealing displays that attract customers. Implemented training sessions focused on improving sales techniques among team members. Resolved customer complaints and issues effectively, enhancing customer satisfaction and loyalty. Maintained awareness of industry trends and competitor activities to identify opportunities for improvement. Assisted in scheduling staff shifts to ensure adequate coverage during peak times. Provided input on product selection and inventory to align with customer preferences. Engaged in regular team meetings to discuss sales targets, strategies, and performance metrics. Ensured compliance with health and safety regulations to create a safe shopping environment for customers and staff. Supported community outreach initiatives to promote the store's brand and foster customer relationships. Utilized point-of-sale systems to process transactions accurately and efficiently, maintaining a cash drawer with less than 1% variance.
Phlebotomist
Vaughan Regional Medical Center
02.2024 - 10.2024
- Educated patients on the blood donation process, alleviating concerns and enhancing the overall experience. Collected and processed blood samples from patients, ensuring adherence to safety and quality protocols. Maintained accurate records of patient information and sample documentation to facilitate effective tracking and reporting. Collaborated with healthcare professionals to coordinate patient care and ensure timely lab results. Utilized venipuncture techniques to draw blood, achieving a 98% successful collection rate on the first attempt. Implemented infection control measures to maintain a sterile environment and minimize contamination risks. Participated in quality assurance activities, including regular equipment maintenance and calibration checks. Monitored and reported adverse reactions during phlebotomy procedures, ensuring prompt medical attention when necessary. Assisted in training new staff on phlebotomy techniques and best practices, fostering a culture of continuous improvement. Conducted inventory management for blood collection supplies, ensuring availability and minimizing waste. Engaged in professional development opportunities to stay current with industry standards and advancements in phlebotomy. Provided exceptional customer service to patients, addressing concerns and answering questions regarding procedures. Employed electronic health record systems to input and retrieve patient data efficiently. Scheduled patient appointments and managed follow-up communications to optimize clinic workflow. Responded to emergencies with a calm demeanor, providing necessary assistance until further help arrived. Collaborated with laboratory staff to ensure the timely processing and analysis of collected samples. Participated in community outreach programs to promote blood donation and increase awareness of its importance.
Call Center Representative
TruGreen
01.2022 - 01.2024
- Effectively managed high-volume inbound customer inquiries, ensuring prompt and accurate responses to enhance customer satisfaction. Utilized customer relationship management (CRM) software to track and resolve issues, resulting in a 20% increase in first-call resolution rates. Delivered exceptional customer service by actively listening to customer needs and providing tailored solutions. Collaborated with team members to streamline processes, reducing average handling time by 15%. Conducted follow-up calls to ensure customer satisfaction and retention, contributing to a 10% increase in repeat business. Trained and mentored new staff on best practices for customer interaction and product knowledge. Maintained comprehensive knowledge of company products and services to effectively address customer queries and concerns. Developed and implemented strategies for upselling services, achieving a 12% increase in additional sales. Analyzed customer feedback to identify trends and recommend improvements to enhance service delivery. Achieved recognition for consistently exceeding performance targets and maintaining high customer satisfaction ratings. Assisted in the development of training materials and resources for ongoing staff training programs. Resolved escalated customer complaints with professionalism and empathy, restoring trust and satisfaction.
Scale Operator
Alabama Aggregate & Alrock, Inc
04.2021 - 07.2022
- Operated and maintained scale equipment to ensure accurate weight measurements for incoming and outgoing materials. Monitored daily operations and performed routine inspections to ensure compliance with safety and quality standards. Collaborated with logistics and warehouse teams to streamline material handling processes and reduce wait times by up to 15%. Documented weight tickets and maintained accurate records of all transactions for auditing and inventory purposes. Trained new staff on scale operations and safety procedures, enhancing team efficiency and reducing error incidents. Implemented process improvements that led to a 10% increase in operational efficiency during peak periods. Maintained cleanliness and organization of the scale area, ensuring a safe and efficient working environment. Utilized inventory management software to track material usage and coordinate with purchasing for restocking. Conducted regular preventative maintenance on scale equipment to minimize downtime and ensure reliability. Assisted in troubleshooting and resolving technical issues related to scale operations, improving response time to equipment failures. Coordinated with quality control teams to ensure all materials met specified weight requirements before shipment. Analyzed weight data trends to identify discrepancies and implement corrective actions for continuous improvement. Participated in safety audits and contributed to the development of best practices for scale operations.
Data Entry Clerk
Kings Daughter Medical Center
04.2016 - 06.2018
- Maintained data integrity by accurately inputting patient information into electronic health records system.
- Streamlined document management processes to enhance record retrieval efficiency across departments.
- Trained junior staff on data entry protocols and best practices, improving team performance and accuracy.
- Conducted regular audits of entered data to identify discrepancies and implement corrective actions promptly.
- Collaborated with medical staff to ensure timely processing of patient records for improved service delivery.
- Developed and maintained standard operating procedures for data entry tasks to ensure consistency across operations.
- Led initiatives to digitize paper records, reducing physical storage needs and increasing data accessibility.
- Enhanced reporting capabilities by utilizing advanced Excel functions for efficient data analysis and presentation.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Enterprise Attendance Center
Brookhaven, MS, US01.2004
Core College Courses and Business Office Technology
Copiah Lincoln Community College
Wesson, MS, US01.2006
Skills
- Compliance
- Analytical Skills
- Scheduling
- Customer Feedback Analysis
- Attention to Detail
- Sales Strategies
- Point-of-Sale Systems
- Process Improvement
- Adaptability
- Team Collaboration
- Staff Scheduling
- Visual Merchandising
- Stock Audits
- Team Training
- Time Management
- Customer Engagement
- Operational Efficiency
- Data Entry
- POS Systems
- Health and Safety Compliance
- Product Knowledge
- Communication
- Merchandising
- Loss Prevention
- Sales Strategy
- Cash Handling
- Inventory Management
- Customer Communication
- Problem Solving
- Technical Troubleshooting
- Order Management
- Relationship Building
- Issue Resolution
- Knowledge Sharing
- Positivity
- Team Player
- Customer Service
- Keyboarding Skills
- Computer Skills
- Empathy Training
- Process Utilization
- Queue Management
- Customer service
- Cash handling
- Training and mentoring
- Cash handling accuracy
- Store maintenance
- Workplace safety
- Bank deposits
- Staff training and development
- Staff oversight
- Customer service management
- Alarm systems
- Daily reporting
- Team training and development
Certification
Certified Phlebotomy Technician, S&A Career Prep, LLC, Valid 2023-05-11 – 2025-05-11
Languages
English
Full Professional
Timeline
Full Time Key Holder
Dollar General
10.2024 - Current
Phlebotomist
Vaughan Regional Medical Center
02.2024 - 10.2024
Call Center Representative
TruGreen
01.2022 - 01.2024
Scale Operator
Alabama Aggregate & Alrock, Inc
04.2021 - 07.2022
Data Entry Clerk
Kings Daughter Medical Center
04.2016 - 06.2018
Core College Courses and Business Office Technology
Copiah Lincoln Community College
High School Diploma -
Enterprise Attendance Center