Katy Thompson

Work History

Patient Access

HCA Houston Healthcare Mainland Medical Center

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Providing excellent customer service by promptly answering patient inquiries.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Trained new staff on hospital processes and procedures.
Verified patient insurance eligibility and entered patient information into system.

Deputy Municipal Court Clerk and Part-time Police Telecommunications Officer

City of Santa Fe

01.2018 - 09.2018

Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Responded to emergency calls to provide assistance to citizens in need.
Handled citation and traffic violation paperwork.

Telecommunications Officer

Kemah Police Department

10.2016 - 11.2017

Followed established protocols for professional handling of emergency situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Directed responders using assigned mapping systems for timely emergency attendance.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Monitored Police and Fire radios to provide assistance to responding personnel.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Provided on-the-job training and coaching to develop new dispatchers.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Lead Telecommunications Officer

Texas City Police Department

07.2014 - 11.2017

Followed established protocols for professional handling of emergency situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Directed responders using assigned mapping systems for timely emergency attendance.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Monitored Police and Fire radios to provide assistance to responding personnel.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Dispatched and coordinated emergency services teams according to high-priority calls.
Proved successful working within tight deadlines and a fast-paced environment.
Provided on-the-job training and coaching to develop new dispatchers.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Telecommunications Officer

La Porte PD

La Porte, TX

07.2012 - 07.2012

Followed established protocols for professional handling of emergency situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Directed responders using assigned mapping systems for timely emergency attendance.
Monitored Police and Fire radios to provide assistance to responding personnel.
Dispatched and coordinated emergency services teams according to high-priority calls.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Telecommunications Officer

League City PD

League City, TX

11.2008 - 09.2011

Questioned callers to determine nature of problems and locations to direct type of response needed.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Provided on-the-job training and coaching to develop new dispatchers.
Developed and delivered emergency response plans to improve attendance timeframes.
Reduced risks and emergency response issues by observing public safety field units.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Paralegal

Bailey And Galyen Attorneys At Law

08.2004 - 11.2008

Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Edited and proofread legal documents to verify accuracy.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Conducted detailed client intakes and entered information into company database.
Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Liaised with other paralegals and legal staff to complete common tasks on schedule.
Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.

Summary

Overview

Work History

Patient Access

Deputy Municipal Court Clerk and Part-time Police Telecommunications Officer

Telecommunications Officer

Lead Telecommunications Officer

Telecommunications Officer

Telecommunications Officer

Paralegal

Education

Paralegal Certificate - Paralegal

TCIC/NCIC Associate Trainer Certification -

TCOLE Basic Instructor Proficiency Certification -

Skills

References

Work Availability

Timeline

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