Katy Torres
Centreville,VA
Summary
Leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Seeking a challenging leadership role in a reputable establishment where skills and expertise can be leveraged to drive operational excellence and guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Aircraft Fueler
Menzies Aviation
03.2024 - 08.2025
- Conduct pre-fueling and post-fueling inspections to ensure fuel quality and system integrity.
- Performed fueling and defueling operations for a variety of aircraft types, ensuring compliance with industry standards and safety regulations.
- Monitored fuel levels in tanks and managed fuel inventory to ensure availability and proper storage.
- Assisted with the development and implementation of new safety procedures and best practices.
- Provided exceptional customer service by addressing any concerns or special requests from flight crews and ground staff.
- Document fuel quantities, aircraft details, and fueling times accurately.
- Respond to emergency situations, including fuel spills or equipment malfunctions, in a timely and effective manner.
Executive Assistant
BCTG Inc.
02.2018 - 03.2024
- Onboarded new employees with training and new hire documentation.
- Provided high-level administrative support to corporate executives, including managing complex calendars, scheduling meetings, and coordinating travel arrangements.
- Acted as a liaison between executives and internal/external stakeholders, ensuring smooth communication and timely resolution of issues.
- Conducted regular performance evaluations for staff members and provided coaching and training as needed to improve performance and morale.
- Collaborated with department heads to streamline processes and improve efficiency in various operational areas.
Operations Supervisor
Homewood Suites By Hilton
03.2014 - 02.2018
- Oversee daily hotel operations, including front desk management, housekeeping, maintenance, and food and beverage services.
- Developed and implemented staff training programs to ensure high standards of customer service and operational efficiency.
- Managed a team of 50+ employees, providing leadership, motivation, and performance feedback to drive employee engagement and productivity.
- Implemented cost-saving measures without compromising service quality, resulting in a 10% reduction in operating expenses.
- Maintained compliance with industry regulations and company policies to ensure a safe and welcoming environment for guests and employees.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate - Hospitality
Marymount University
Arlington, VA08.2016
High School Diploma - undefined
Sylmar High School
Sylmar, CA05.2005
Skills
- Vendor Relations
- Workforce Management
- Customer Relations
- Business Administration
- Marketing
- Bilingual (Spanish)
- Performance Management
- Staff Development
Certification
- CHA – Certified Hotel Administrator
- Food Handler Certification
- Certificate in hospitality
- CPR and first aid Certification
Affiliations
- International Association of Administrative Professionals
- American Society of Safety Professionals
- American Red Cross society – CPR
Timeline
Aircraft Fueler
Menzies Aviation
03.2024 - 08.2025
Executive Assistant
BCTG Inc.
02.2018 - 03.2024
Operations Supervisor
Homewood Suites By Hilton
03.2014 - 02.2018
Certificate - Hospitality
Marymount University
High School Diploma - undefined
Sylmar High School