Katy Petty
Centralia,MO
Summary
Detail-oriented Planner Buyer with a proven track record in coordinating resources and enhancing customer satisfaction. Skilled in critical thinking and time management, ensuring timely completion of planning initiatives.
Overview
16
16
years of professional experience
Work History
Planner Buyer
Hubbell Power Systems
Centralia, MO
03.2023 - Current
- Coordinate resources to ensure timely completion of planning initiatives.
- Collaborate with cross-functional teams to gather and analyze data for effective decision-making.
- Implement process improvements that enhanced workflow efficiency within planning operations.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Word to achieved on-time completion of sales orders. management.
- Developed strong relationships with multiple departments.
- Collaborate with cross-functional teams to align goals and ensure project success.
- Optimize inventory control.
International Customer Service Specialist
Hubbell Power Systems
Centralia, MO
08.2019 - 03.2023
- Managed international customer inquiries, ensuring timely resolution and exceptional service quality.
- Developed and maintained strong relationships with global clients to enhance satisfaction and loyalty.
- Trained new staff on company policies, product knowledge, and customer service protocols for consistent performance.
- Coordinated logistics for international shipments, ensuring compliance with regulations and timely delivery schedules.
- Consistently met or exceeded all performance targets related to response times, case closure rates, and overall client satisfaction metrics within an international context.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
General Manager
Luxury Tan
Columbia, MO
06.2017 - 07.2019
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed and implemented operational strategies to optimize team performance and productivity.
- Managed inventory systems, reducing waste and enhancing supply chain efficiency.
- Trained and mentored staff on best practices for service delivery and sales techniques.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Administrative Assistant
US Bank National Association
Columbia, MO
01.2010 - 06.2019
- Managed calendar scheduling and coordinated meetings for executives.
- Developed and maintained filing systems to ensure easy access to documents.
- Assisted in preparing reports and presentations for internal stakeholders.
- Streamlined office procedures, improving overall efficiency of daily operations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Business Administration
Columbia College
Columbia, MOHigh School Diploma -
Centralia High School
Centralia, MO05-1997
Skills
- Detail-oriented
- Customer focus
- Problem-solving abilities
- Critical thinking
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Teamwork and collaboration
- Self motivation
- Analytical thinking
Timeline
Planner Buyer
Hubbell Power Systems
03.2023 - Current
International Customer Service Specialist
Hubbell Power Systems
08.2019 - 03.2023
General Manager
Luxury Tan
06.2017 - 07.2019
Administrative Assistant
US Bank National Association
01.2010 - 06.2019
No Degree - Business Administration
Columbia College
High School Diploma -
Centralia High School