Katy Ward
Murrieta,CA
Summary
Hardworking Management Professional with 20 years experience supervising office/administrative teams supporting a broad range of human resource functions. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Business Support Supervisor
Aerotek/Aston Carter
03.2021 - Current
- Functions of Customer Support Supervisor, with the addition of building multiple new teams as company structure changed
- Managed all remote associates spanning from AZ, CA, KS, OK and TX for the entire Southwest Region
- Partnered with 5 directors and HR Business Partner, across the region on all internal processes
- Liaison between centralized payroll, onboarding, and case resolution team and over 220 field employees to provide education on processes and assistance with issue resolution/escalations
- Coordinated with corporate real estate department and general contractors for office moves and sent out updates and action items to all personnel in office.
Customer Support Supervisor
Aerotek/Aston Carter
06.2014 - 02.2021
- Partner with Directors to resolve any concerns regarding internal and external customers
- Manage internal processes such as payroll, hiring, new hire onboarding, and terminations
- Interview, hire, train, and manage all Field Support Group (FSG) within team
- Conduct routine one on one meetings with associates to help in their professional development, along with conducting bi-annual performance reviews
- Communicate compliance and Field Support Group updates to offices, and the region, and provide further education to individuals, as needed
- Problem solve miscellaneous issues that arise on a day to day basis, and include corporate partners when necessary
- Escalation POC between field employees and center-based partners to address concerns.
Customer Support Associate
Aerotek/Aston Carter
12.2008 - 06.2014
- Develop new Customer Support Associates and Administrative Assistants in assisting with training and providing feedback
- Customer Support Supervisor (CSS) responsibilities when CSS was out of office 3 days a week (HR issues, office purchasing card reconciliation, internal payroll, weekly audits, approvals)
- Main point of contact for all FSG needs and escalations
- Manage payroll for up to 415 contractors while keeping 'Defect Free Payroll' a focus
- Liaison between recruiters/account managers and corporate partners regarding commission issues and miscellaneous inquiries
- Manage HR, benefits, tax, payroll, worker’s compensation, and accounting questions.
On Premise Administrator
Guidant/Abbott Labs
08.2005 - 11.2008
- Provided administrative and customer support to client and contractors on site
- One of 3 On Premise Administrators who managed payroll for 1200 contractors using Kronos
- Liaison between the corporate office and the client regarding all accounting and contractor related issues (including, but not limited to: Taking termination and reprimand information, provide updates on worker’s compensation injuries, assist with special projects)
- Maintain contract employee relations by solving concerns related to payroll, benefits, and human resources issues in a timely fashion.
Education
Temecula Valley High School
Temecula, CASkills
- World Class Customer Service
- Interviewing, Hiring, Onboarding
- Training, Developing, Coaching
- Corrective Action, Terminations
- Leadership, Management
- Attention to detail
- Compliance and accuracy
- Excellent written/oral communication
- Strong problem solving, analytical skills
- Building Effective Teams
- Knowledgeable - California payroll laws
- Microsoft Suite, Oracle/PeopleSoft
Accomplishments
§ Leadership Listening Session with Executive Leadership – January 2023
§ Legacy Award - 2022
§ FSG Commitment to Leadership – West Region 2022
§ Q1 FSG Impact Player Award - 2022
§ Backoffice Award - 2021
§ Q4 FSG Impact Player Award - 2020
§ San Diego North Classic Award - 2018
§ Commitment to Leadership Award – West Region 2017
§ San Diego North FSG MVP – 2013
§ Commitment to Excellence Award – West Region - 2013
§ San Diego North FSG MVP - 2012
§ Commitment to Excellence Award – West Region - 2012
§ CSA Service Award – West Region - 2011
Awards
Leadership Listening Session with Executive Leadership – 01/01/23 Legacy Award - 2022 FSG Commitment to Leadership – West Region 2022 Q1 FSG Impact Player Award - 2022 Backoffice Award - 2021 Q4 FSG Impact Player Award - 2020 San Diego North Classic Award - 2018 Commitment to Leadership Award – West Region 2017 San Diego North FSG MVP – 2013 Commitment to Excellence Award – West Region - 2013 San Diego North FSG MVP - 2012 Commitment to Excellence Award – West Region - 2012 CSA Service Award – West Region - 2011
Timeline
Business Support Supervisor
Aerotek/Aston Carter
03.2021 - Current
Customer Support Supervisor
Aerotek/Aston Carter
06.2014 - 02.2021
Customer Support Associate
Aerotek/Aston Carter
12.2008 - 06.2014
On Premise Administrator
Guidant/Abbott Labs
08.2005 - 11.2008
Temecula Valley High School
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