Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katy Wiseley-Evans

Ripley

Summary

Dynamic, licensed insurance professional eager to advocate for and educate customers with a diligent and well-organized mentality. Adept in CRM software and known for exceptional communication skills, I am goal-driven and adaptable, consistently delivering tailored insurance solutions that foster trust and satisfaction among clients.

Overview

18
18
years of professional experience

Work History

Homemaker

Homemaker
01.2010 - Current
  • Spent 12 years parenting 3 children. Now, eager to return to pursuing a full-time career.
  • Managing the running of the household, from cleaning to upkeep
  • Maintaining monthly finances and the budget for grocery, entertainment, and banking
  • Responsible head of household when the spouse is out of town for the career
  • Maintaining household budgets and ensuring that all bills are paid promptly
  • Supported children’s emotional and social development, encouraging understanding of others and positive self-concepts
  • Completing household management tasks including laundry, folding clothes, cleaning, and organization
  • Scheduling and transporting children to all medical, school, extracurricular, and health-related appointments

Licensed Insurance Agent

ACA Club Alliance
07.2022 - 06.2025
  • Assisted clients in understanding insurance products and coverage options.
  • Provided support in processing client applications and policy renewals.
  • Maintained accurate records of client interactions and transactions.
  • Responded to client inquiries regarding policy details and claims procedures.
  • Participated in training sessions to enhance product knowledge and sales skills.
  • Utilized CRM software to track leads and manage client follow-ups.
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Responded promptly to customer inquiries via phone calls or emails in a professional manner.

Licensed Life Insurance Producer

Globe Life Insurance
07.2021 - 04.2022
  • Licensed Producer for the states of Oklahoma and Massachusetts.
  • Sales experience within the insurance industry.
  • Sound telephone and oral communication skills.
  • Profound ability to earn clients' trust.
  • Ability to interpret insurance policies and insurance coverage.
  • Amazing ability to work independently.
  • Consulted with clients to assess life insurance needs and objectives.

Dispatcher

Iowa Tribal Police Department
01.2008 - 01.2009
  • Trained professional serving the community to the best of my ability.
  • Dispatched police, firefighters, and medical emergency personnel, as necessary and appropriate, in response to citizen calls.
  • Prioritized calls and emergency messages by importance and urgency.
  • Determined the most appropriate traffic routes for emergency response vehicles.
  • Maintained awareness of emergency vehicle locations at all times to keep cross-agency communication clear and effective.
  • Communicated clearly with citizens and all emergency personnel.
  • Ability to remain calm in high-stress, sometimes dangerous situations, conveying empathy and care while remaining professional.
  • Addressing problems and requests by transmitting information, or providing solutions.
  • Memorized call codes, county, and city roads to be able to transmit information in a timely and effective manner.
  • Recorded all calls, messages, emergency and non-emergency responses, and other actions in both written and digital formats.

Store Clerk/Cashier

Oncue
11.2007 - 01.2008
  • Customer service professionals assist people as efficiently as possible.
  • Entered purchases into the cash register to calculate the total purchase price.
  • Accepted cash, checks, or bank cards for payment; completed check and bank card transactions according to established procedures.
  • Counted money, gave change, and issued a receipt for funds received.
  • Maintained sufficient amounts of change in the cash drawer.
  • Balanced cash drawer and receipts; documented discrepancies.
  • Answer customers' questions and provide information on procedures or policies.
  • Delivered excellent customer service skills.
  • Stocked shelves and coolers as needed at the end of the shift.

Education

High School Diploma -

Pawnee High School
Pawnee
05.2010

Skills

  • Intellectually curious, with strong leadership, interpersonal communication strengths, and problem-solving skills
  • CRM software, PL Rater, Excel, and Microsoft utilization
  • Strong work ethic, multi-task oriented, reliable, and compassionate
  • Ability to work individually or as a dedicated member of a team
  • Energetic person who enjoys being around people
  • Excellent customer service and rapport-building skills
  • Goal-driven, self-motivated, and adaptable
  • Excellent computer proficiency

Timeline

Licensed Insurance Agent

ACA Club Alliance
07.2022 - 06.2025

Licensed Life Insurance Producer

Globe Life Insurance
07.2021 - 04.2022

Homemaker

Homemaker
01.2010 - Current

Dispatcher

Iowa Tribal Police Department
01.2008 - 01.2009

Store Clerk/Cashier

Oncue
11.2007 - 01.2008

High School Diploma -

Pawnee High School

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Katy Wiseley-Evans