KATYA ANDREEV
New York,NY
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
My multifaceted role demanded a fusion of skills, encompassing effective communication, problem-solving, leadership, and impeccable time management.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Gelso and Grand
186 Grand St, New York, NY 10013
10.2021 - Current
- In this dynamic role, I adeptly managed the daily operations of a thriving restaurant while concurrently orchestrating private events to create exceptional and memorable experiences.
- Managed a team of 40+ employees
- Worked in a High volume environment in a restaurant with 180+ seats
- Managed Many Private Events from smaller groups up to 150 people events.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Monitored labor costs closely to maximize profitability without compromising the guest experience or employee morale.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Restaurant Manager
Alenbi
887 Nostrand Ave., Brooklyn, NY 11225
06.2018 - 03.2020
- Performed opening and closing procedures each day.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Created new menus every few weeks
- Managed multiple Private Events
- Managed Fine dining events
- Managed a team of 15+ people
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Motivated staff to perform at peak efficiency and quality.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Associate of Science - Digital Marketing ,Business And Management
Bryan University
Tempe, AZ01.2022
Skills
- Operations of a high-volume restaurant, accommodating an average of 1,000 patrons daily
- Microsoft office
- Hiring and training
- Staff Management
- Staff Scheduling of 40 employees
- Complaint Resolution
- Customer Engagement
- Team Leadership
- Inventory Control and Record Keeping
- Marketing Strategies
- Content Creation
- Canva
Timeline
Restaurant Manager
Gelso and Grand
10.2021 - Current
Restaurant Manager
Alenbi
06.2018 - 03.2020
Associate of Science - Digital Marketing ,Business And Management
Bryan University