Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katya Angel

Chelsea,MA

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Overview

7
7
years of professional experience

Work History

Housekeeping Manager

Wards Cleaning Service Inc
04.2022 - Current
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Managed staff of 30 housekeepers.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated household cleaning service operations and managed client relations.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Medical Assistant

Dutton Family Care Associates
09.2019 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed EKGs and other tests based on patient presentation in office.

Cleaning Supervisor

Sunshine Janitorial Services
06.2016 - 06.2019
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.

Education

High School Diploma -

Chelsea High School
Chelsea, MA
06.2016

Skills

  • Disciplinary Action
  • Hazardous Chemicals
  • Improving Employee Engagement
  • Organize Work Schedules
  • Ordering Cleaning Supplies
  • Team Guidance and Motivation
  • Staff Training
  • Housekeeping Support
  • Job Assignments

Languages

English
Spanish

Timeline

Housekeeping Manager

Wards Cleaning Service Inc
04.2022 - Current

Medical Assistant

Dutton Family Care Associates
09.2019 - 09.2022

Cleaning Supervisor

Sunshine Janitorial Services
06.2016 - 06.2019

High School Diploma -

Chelsea High School

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Katya Angel