Katya Angel
Chelsea,MA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Wards Cleaning Service Inc
1200 Beacon
04.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 30 housekeepers.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Medical Assistant
Dutton Family Care Associates
33 Avon St, Wakefield MA 01880
09.2019 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Cleaning Supervisor
Sunshine Janitorial Services
06.2016 - 06.2019
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06.2016
Skills
- Disciplinary Action
- Hazardous Chemicals
- Improving Employee Engagement
- Organize Work Schedules
- Ordering Cleaning Supplies
- Team Guidance and Motivation
- Staff Training
- Housekeeping Support
- Job Assignments
Languages
English
Spanish
Timeline
Housekeeping Manager
Wards Cleaning Service Inc
04.2022 - Current
Medical Assistant
Dutton Family Care Associates
09.2019 - 09.2022
Cleaning Supervisor
Sunshine Janitorial Services
06.2016 - 06.2019
High School Diploma -
Chelsea High School