Katya Angel
Chelsea,MA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
7
7
years of professional experience
Work History
Housekeeping Manager
Wards Cleaning Service Inc
04.2022 - Current
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 30 housekeepers.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Coordinated household cleaning service operations and managed client relations.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Medical Assistant
Dutton Family Care Associates
09.2019 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
Cleaning Supervisor
Sunshine Janitorial Services
06.2016 - 06.2019
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06.2016
Skills
- Disciplinary Action
- Hazardous Chemicals
- Improving Employee Engagement
- Organize Work Schedules
- Ordering Cleaning Supplies
- Team Guidance and Motivation
- Staff Training
- Housekeeping Support
- Job Assignments
Languages
English
Spanish
Timeline
Housekeeping Manager
Wards Cleaning Service Inc
04.2022 - Current
Medical Assistant
Dutton Family Care Associates
09.2019 - 09.2022
Cleaning Supervisor
Sunshine Janitorial Services
06.2016 - 06.2019
High School Diploma -
Chelsea High School
Similar Profiles
Andria WardAndria Ward
Independent Business Owner at Wards Professional Cleaning & Home MaintenanceIndependent Business Owner at Wards Professional Cleaning & Home Maintenance
Luis Alfredo Montoya ZapataLuis Alfredo Montoya Zapata
Houseman at Wards Cleaning ServicesHouseman at Wards Cleaning Services
Shane BrooksShane Brooks
Tow Truck Operator at Wards Towing ServiceTow Truck Operator at Wards Towing Service