Katya Best
San Diego,CA
Summary
Customer Service Representative with over 7 years of experience in high-volume environments. Proven ability to manage multiple tasks while maintaining organization and accuracy. Strong problem-solving skills and effective communication foster positive customer interactions. Expertise in office administration, scheduling, and record-keeping ensures operational efficiency.
Overview
4
4
years of professional experience
Work History
Office Manager
Align Wellness
Bonita, CA
01.2025 - 10.2025
- HIPPA Compliance
- Knowledge of Insurance Plans (PPO/ HMO)
- Keep the office running smoothly by staying organized and handling daily tasks.
- Answered phones and helped with simple medical follow‑ups, so patients stayed informed, as well as keeping all records updated.
- Improved communication between staff and made sure everyone had what they needed to succeed through the day.
- Greeted visitors and patients, and helped direct them to the right place (Chiropractor/Massage/Red Light therapy).
- Guided and screened new patients, helping them get registered and settled.
- Helped patients understand available services and basic funding or eligibility information.
Bilingual Customer Service Representative
211 San Diego
Remote
01.2022 - 12.2024
- Took high‑volume calls, often from people under stress, and help calm them down while guiding them to the right resources.
- Enter accurate information and documented calls clearly.
- Followed up with clients afterwards to make sure they had all they needed.
- HIPPA Compliance
- Connect people to community programs based on their needs (Cal-Fresh/Medical).
- Stayed on track with call times while still giving supportive service.
- Pre-Screen callers and input demographic information to insure they qualify for any County/City assistance.
Education
High School Diploma -
Chula Vista High School
01-2016
Skills
- Team collaboration
- Effective communication
- Organizational skills
- Multitasking ability
- Problem-solving expertise
- Dependability and reliability
- Microsoft Word proficiency
- Excel spreadsheet management
- HIPAA compliance
- Outlook email management
- Teams collaboration platform
Languages
- English
- Spanish
Timeline
Office Manager
Align Wellness
01.2025 - 10.2025
Bilingual Customer Service Representative
211 San Diego
01.2022 - 12.2024
High School Diploma -
Chula Vista High School