Microsoft Office: Outlook, Word, Excel, PowerPoint
Katya Divnov
Arnold,CA
Summary
Highly Motivated detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Senior Sales Operations Specialist
GRETCHEN INTERNATIONAL INC
12.2019 - 08.2024
- Arrange product orders, execute and verify accurate wire transfers over $10 million per year with overseas partners
- Manage compensation process for company ambassadors and regional sales teams
- Oversee, manage and organize over $50,000 in daily sales
- Provide work instructions to team members including goals and directions
- Train new employees and coordinate training for current employees
- Independently implemented smooth transitions between merchant account processor set up, with Chase Paymentech, First Data and authorize.net
- Work closely with Accounting, Finance, Marketing and HR to establish rules, policies, and procedures associated with Sales
- Provide resolution to customers on support cases.
Sales Operations Coordinator/Administrative Support
GRETCHEN INTERNATIONAL INC
05.2007 - 12.2019
- Escalated issues to upper management which could not be resolved by the customer service
- Assisted management in creating and maintaining sales reporting and analytics requests
- Managed files related to sales processes, compensation and customer data
- Generated quotes to cash process and order management operations; including quote generation, pricing requests, discount and custom contracts
- Provided support to Senior Sales Operations
- Scheduled itinerary by identifying, booking, and confirming route, carriers, lodging, verifying space and rates, issuing tickets
- Assisted with coordinating trade shows, such as SEMA and FABTECH
- Coordinated and managed all internal and external vendor relations, building maintenance and facility management daily, ensuring most urgent matters are catered to, yet following-up on all tasks.
Education
Bachelor of Science - Hospitality And Tourism Management
San Francisco State University
San Francisco, CA05.2018
Skills
- Detailed oriented
- Organizational Skills
- Order Management
- Administrative Documentation
- Decision-Making
- Analytical thinking
- Ability to cope with high pressure
- Strategic planning
- Exceptional customer service
- Problem-solving skills
- Excellent time management skills
- Adaptability
Software
Adobe Acrobat
Google Workspace
Zoho CRM
Quickbooks
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Senior Sales Operations Specialist
GRETCHEN INTERNATIONAL INC
12.2019 - 08.2024
Sales Operations Coordinator/Administrative Support
GRETCHEN INTERNATIONAL INC
05.2007 - 12.2019
Bachelor of Science - Hospitality And Tourism Management
San Francisco State University
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