Knowledgeable Case Manager experienced in coordinating care for marganilized individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
8
8
years of professional experience
Work History
Case Manager
Downtown Streets Team
10.2023 - Current
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems..
Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
Housing Advocate
HAVEN
01.2019 - 10.2023
Worked with clients to improve life choices and maximize benefits of programs.
Coordinated referrals and direct support for clients.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Interviewed clients and family members to obtain key information for case planning and management.
Identified issues, analyzed information and provide solutions to problems.
Prepared variety of different written communications, reports and documents.
Respite Care Provider
Children's Crisis Center Of Stanislaus County
08.2018 - 01.2019
Under the management of the Respite Program Site Supervisor, tend to the direct care, developmental advancement, and comprehensive instruction of children at risk of abuse and neglect, ages 2 – 6 years, ensuring children’s health and safety.
Evaluated risk to clients or others by gathering information and conducting assessments.
Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
I have worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Direct Support Professional
Make It Happen Care Home
04.2016 - 08.2018
Under direction from the Home (DSP), it provides direct care and support to individuals with developmental disabilities with behaviors.
DSPs provide hands-on training, assistance, and support services to individuals with developmental disabilities to ensure manner that ensures their health, safety, and achievement of service objectives outlined in their Service Plan (ISP).
This role requires a high level of cleanliness and solid domestic skills (such as cooking healthy meals and helping healthy purchase food).
Monitored progress and documented patient health status changes to keep the care team updated.
Administered medication as directed by a physician.
I updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
Bachelor of Science - Criminal Justice- Victimology, BS in Progress
California State University Fresno
Fresno, CA
Associate of Arts - Criminal Justice AA
Merced College
Merced, CA
06.2020
Skills
Performance improvement
Written/Verbal Communication
Work independently/ Team player
Community Relations
Bilingual: Spanish
Crisis handling
Recovery and rehabilitation
Client advocacy
Microsoft Office
Customer Service
Timeline
Case Manager
Downtown Streets Team
10.2023 - Current
Housing Advocate
HAVEN
01.2019 - 10.2023
Respite Care Provider
Children's Crisis Center Of Stanislaus County
08.2018 - 01.2019
Direct Support Professional
Make It Happen Care Home
04.2016 - 08.2018
Bachelor of Science - Criminal Justice- Victimology, BS in Progress