Summary
Overview
Work History
Education
Skills
Timeline
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Katya Jimenez

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-oriented, strategic-thinking sales management. Professional successful in cultivating partnerships, retaining top accounts and growing profit channels.

Overview

10
10
years of professional experience

Work History

Sales and Events Manager

TAG Restaurant Group
Houston, PA
09.2022 - 01.2024
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
  • Oversaw all aspects of event production from conception through completion.
  • Maintained relationships with existing partners while cultivating new ones.
  • Developed and implemented policies related to payroll processing procedures.
  • Conducted audits to ensure accuracy of payroll data.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Greeter/Admin and Events

Front Burner Restaurants
Houston, TX
10.2019 - 09.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
  • Monitored customer comments on various social media channels and responded in a timely manner.
  • Monitored event progress throughout the day and made adjustments as needed.
  • Facilitated communication between various departments before, during, and after an event.
  • Assisted in troubleshooting any technical issues that arose during events.
  • Resolved any customer complaints or concerns received during an event in a professional manner.

Host/Event Assistant/Administrative Assistant

Pappas
Houston, TX
11.2016 - 09.2019
  • Provided excellent customer service by anticipating customer needs.
  • Resolved conflicts between customers when necessary.
  • Answered incoming calls and responded to customer inquiries.
  • Managed office supplies inventory and placed orders when necessary.
  • Maintained filing system for important documents such as contracts and invoices.
  • Organized special events such as company parties or trips for employees.
  • Prepared reports on various projects for management review.
  • Performed data entry tasks into computer databases from paper documents.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Assisted in developing event proposals and budgets.
  • Organized and managed the setup of event venues, including decorations and equipment.
  • Provided customer service support during events, ensuring guests had a positive experience.
  • Created post-event reports to document success metrics and areas for improvement.
  • Managed registration process for attendees, including collecting payments where applicable.

Reception/Guest Services

Landry's
Houston, TX
06.2014 - 11.2016
  • Handled escalated customer complaints and disputes professionally and within company guidelines.
  • Developed strategies to improve quality of service and enhance customer satisfaction levels.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

Associate of Arts - Liberal Arts And General Studies

Houston Community College
Houston, TX
12-2020

Bachelor of Science - Business And Communications

University of Houston - Downtown
Houston, TX

Skills

  • Customer/Guest Services
  • Relationship Building
  • Networking
  • Supervision and Leadership
  • Analytical and Critical Thinking
  • Fluent in Spanish
  • Organization
  • Event Management
  • Sales Management
  • Team building
  • Conflict Resolution

Timeline

Sales and Events Manager

TAG Restaurant Group
09.2022 - 01.2024

Greeter/Admin and Events

Front Burner Restaurants
10.2019 - 09.2022

Host/Event Assistant/Administrative Assistant

Pappas
11.2016 - 09.2019

Reception/Guest Services

Landry's
06.2014 - 11.2016

Associate of Arts - Liberal Arts And General Studies

Houston Community College

Bachelor of Science - Business And Communications

University of Houston - Downtown

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Katya Jimenez