Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katya Martinez

Norfolk,VA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
Norfolk, VA
08.2021 - Current
  • Managed daily operations, ensuring team efficiency and customer satisfaction
  • Train and mentor new employee, improving team performance
  • resolve customer complaints promptly, enhancing overall customer experience
  • Cultivated a friendly and receptive atmosphere
  • implemented strategic operational improvements, boosting team efficiency by 40% and drive times by 60%
  • analyzed sales trends to optimize staffing and inventory levels, leading to cost savings and increased productivity
  • partnered with shift team to refine operations and boost sales, while delivering exceptional customer service
  • managed opening and closing procedures, gaining comprehensive understanding of operations across all day parts to ensure seamless shift transitions
  • Attended weekly team meetings to review performance goals and objectives.

Shift Supervisor

Tierra Mia Coffee
South Gate, CA
02.2019 - 03.2021
  • Supervised team to ensure efficient workflow and high productivity, enhancing customer satisfaction
  • managed cash handling process, ensuring accuracy and readiness for daily operations
  • delegated tasks effectively, main smooth daily operations and high team performance
  • addressed customer concerns improving customer experience
  • optimized workflow to consistently prepare over 80 drinks per hour with precision, while fostering a clean, organized workspace for enhanced productivity
  • developed and instructed creative latte art techniques, enhancing product appeal and contributing to a unique customer experience

Sales Associate

Things Remembered
Downey, CA
09.2018 - 12.2018
  • Upsold additional items based on customer interests and needs.
  • managed inventory, stocked shelves, and organized displays, optimizing product visibility and sales
  • worked seamlessly with team members to ensure efficient order processing and timely deliveries, elevating overall customer satisfaction
  • Implemented innovative strategies that effectively showcased unique products, resulting in heightened customer engagement and improved conversion rates.

Education

High School Diploma -

South Gate Senior High School
South Gate, CA
06-2018

Skills

  • Inventory Control
  • Customer-Oriented
  • Policy Enforcement
  • Sales monitoring
  • Training and mentoring
  • Conflict resolution techniques
  • Task Delegation
  • Product and service knowledge
  • Team motivation
  • Time Management
  • Attention to Detail
  • Adaptability and Flexibility
  • Production and Time Sequencing
  • Problem-solving aptitude
  • Active Listener/ communicator
  • Teamwork and Collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Shift Supervisor

Tierra Mia Coffee
02.2019 - 03.2021

Sales Associate

Things Remembered
09.2018 - 12.2018

High School Diploma -

South Gate Senior High School

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Katya Martinez