Katya Philogene
Las Vegas,NV
Summary
Friendly and enthusiastic customer service rep with +4 years of specialization in child development and customer service fields. Able to learn new tasks quickly and proficient in growing key customer relationships. Not to mention, a hardworking Warehouse Associate with excellent materials handling, storage management, and shipment preparation skills. Experienced in picking orders, assembling pallets, and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Also, a human being that always believes in doing the right thing. I believe I'd be a wonderful asset to any company looking for a hard worker. Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities. Not to mention, a safety advocate for operating vehicles and properly using detail equipment as well as solutions.
Overview
17
17
years of professional experience
Work History
Rental Car Operations Supervisor
Managed Labor Solutions
Las Vegas, NV
03.2021 - 08.2024
- Compliant in safety and driving all vehicles within the property's lot, required speed limit.
- Directed employees on how to use equipment properly and safely.
- Maintained accurate records of employee attendance and performance reviews.
- Trained new employees for swing and graveyard shift.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
- Resolved customer complaints promptly, providing excellent customer service at all times.
- Conducted regular staff meetings with employees to discuss new procedures or changes in company policy.
- Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars
Warehouse Worker
Amazon
North Las Vegas, NV
09.2019 - Current
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Received deliveries, scanned packages and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Relationship Manager/Customer Retention Specialist
Barclaycard US
Henderson, NV
08.2015 - 08.2017
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Assistant Toddler Teacher
Watch Me Grow Child Care
North Las Vegas, NV
04.2014 - 07.2015
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Observed each child to help improve social, mental and behavioral competencies.
- Attended required staff meetings, workshops and school functions.
- Maintained daily records of activities, behaviors, meals and naps.
- Evaluated student's progress and documented in reports.
Lead Junior Preschool Teacher
CCLC - Venetian Hotel
Las Vegas, NV
03.2011 - 03.2014
- I was qualified to work with ages 6 weeks-6 years old
- The junior preschool classroom are ages 2-3 years old
- My duties consist of running a class of children while implementing a developmental curriculum each day serving food, changing diapers, potty training, interacting with co-workers as well as parents, and maintaining a structured room meeting policy expectations
- Throughout the year I had to attend/complete classes to keep my skills up to date with state requirements
- I also had to provide customer service skills to all future parents as well as current families that were enrolled
- Due to the lack of staff, I also picked up office experience when I began answering calls, forwarding calls, taking messages, filing documents, monitoring surveillance, and conducting parent-teacher conferences.
Warehouse Packer
OceanSpray
Henderson, NV
10.2010 - 02.2011
- Assisted in folding boxes, packaging products (such as bottled juices, packaged craisins), and placing them onto pallets for store shipment.
- Working in groups was mandatory no matter what position you were assigned to. Orders were completed successfully by working in teams.
- Performed required lifting, bending, and standing throughout the whole shift.
Private Care Provider
EOBA
Las Vegas, NV
08.2007 - 09.2010
- Travel to a person's home to babysit their child/children (ages 6 weeks-13 years old)
- Assist with school work, child development skills, prepare food, clean the home, and fulfill any additional tasks upon request of the parent.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZ2026
High School Diploma -
Ed W Clark High School
Las Vegas, NV01.2009
Skills
- Customer Service
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Teamwork and Collaboration
- Computer Skills
- Picking and Packing
- Sorting and Labeling
- Heavy Lifting
- Material Loading and Unloading
- Problem-Solving
- Teaching, Tutoring and Counseling
- Behavioral/Cognitive Skills Development
- Relationship Building
- Curriculum Development
- Safety awareness
- Problem-solving capabilities
- Vehicle Inspection
- Vehicle Maintenance
- Equipment Operation
Timeline
Rental Car Operations Supervisor
Managed Labor Solutions
03.2021 - 08.2024
Warehouse Worker
Amazon
09.2019 - Current
Relationship Manager/Customer Retention Specialist
Barclaycard US
08.2015 - 08.2017
Assistant Toddler Teacher
Watch Me Grow Child Care
04.2014 - 07.2015
Lead Junior Preschool Teacher
CCLC - Venetian Hotel
03.2011 - 03.2014
Warehouse Packer
OceanSpray
10.2010 - 02.2011
Private Care Provider
EOBA
08.2007 - 09.2010
Some College (No Degree) - Criminal Justice
University of Phoenix
High School Diploma -
Ed W Clark High School
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