Katya Ramirez
Spring,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
American Threads
The Woodlands , TX
05.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Sales Supervisor
Michael Kors
The Woodlands, TX
09.2023 - 09.2024
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Worked closely with sales team members to create effective sales collateral.
- Developed creative visual displays to showcase products and attract customers.
Operations Support Technician
The Cheesecake Factory
The Woodlands, TX
08.2020 - 08.2023
- Performed troubleshooting of hardware, software, and network related issues.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained up-to-date records of all changes made to technical documents.
Education
Associate of Arts - Arts
Lone Star College
Houston, PA03-2026
Skills
- Sales techniques
- Staff supervision
- Customer service
- Verbal and written communication
- Upselling and cross selling
- Retail operations
- Attention to detail
- Systems and software expertise
Languages
Spanish
Professional
Timeline
Assistant Store Manager
American Threads
05.2024 - Current
Sales Supervisor
Michael Kors
09.2023 - 09.2024
Operations Support Technician
The Cheesecake Factory
08.2020 - 08.2023
Associate of Arts - Arts
Lone Star College
Similar Profiles
Meredith GrahamMeredith Graham
Stylist Sales Associate at American ThreadsStylist Sales Associate at American Threads
ALANA MENDICINOALANA MENDICINO
Stylist at American ThreadsStylist at American Threads
Victoria WebsterVictoria Webster
Social Media Content Creator / Marketing Assistant at American ThreadsSocial Media Content Creator / Marketing Assistant at American Threads