Katya Ramirez
Spring,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
American Threads
The Woodlands , TX
05.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Sales Supervisor
Michael Kors
The Woodlands, TX
09.2023 - 09.2024
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Maintained relationships with customers through regular follow-up calls and emails.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Worked closely with sales team members to create effective sales collateral.
- Developed creative visual displays to showcase products and attract customers.
Operations Support Technician
The Cheesecake Factory
The Woodlands, TX
08.2020 - 08.2023
- Performed troubleshooting of hardware, software, and network related issues.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained up-to-date records of all changes made to technical documents.
Education
Associate of Arts - Arts
Lone Star College
Houston, PA03-2026
Skills
- Sales techniques
- Staff supervision
- Customer service
- Verbal and written communication
- Upselling and cross selling
- Retail operations
- Attention to detail
- Systems and software expertise
Languages
Spanish
Professional
Timeline
Assistant Store Manager
American Threads
05.2024 - Current
Sales Supervisor
Michael Kors
09.2023 - 09.2024
Operations Support Technician
The Cheesecake Factory
08.2020 - 08.2023
Associate of Arts - Arts
Lone Star College
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