Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katya Ramirez

Spring,TX

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

American Threads
The Woodlands , TX
05.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Sales Supervisor

Michael Kors
The Woodlands, TX
09.2023 - 09.2024
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Forecasted product sales and achieved quarterly and annual sales objectives.
  • Worked closely with sales team members to create effective sales collateral.
  • Developed creative visual displays to showcase products and attract customers.

Operations Support Technician

The Cheesecake Factory
The Woodlands, TX
08.2020 - 08.2023
  • Performed troubleshooting of hardware, software, and network related issues.
  • Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Maintained up-to-date records of all changes made to technical documents.

Education

Associate of Arts - Arts

Lone Star College
Houston, PA
03-2026

Skills

  • Sales techniques
  • Staff supervision
  • Customer service
  • Verbal and written communication
  • Upselling and cross selling
  • Retail operations
  • Attention to detail
  • Systems and software expertise

Languages

Spanish
Professional

Timeline

Assistant Store Manager

American Threads
05.2024 - Current

Sales Supervisor

Michael Kors
09.2023 - 09.2024

Operations Support Technician

The Cheesecake Factory
08.2020 - 08.2023

Associate of Arts - Arts

Lone Star College
Katya Ramirez