KA'TYA REID
Winterville,NC
Summary
Organized and detail-oriented individual focused on highly effective customer rapport and continual process improvement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Formulation Technician II
ThermoFisher
Greenville, NC
06.2022 - Current
- Operated various types of laboratory equipment such as pH meters, spectrophotometers, and viscometers.
- Reviewed SOPs for accuracy prior to implementation.
- Implemented process improvements that increased efficiency within the laboratory environment.
- Provided technical support to manufacturing teams during scale-up and production processes.
- Ensured compliance with company policies, regulatory requirements, and industry best practices.
- Compiled data for reports related to production batches.
- Tested raw materials for compliance with company specifications.
- Developed new chemical formulations for various products in the pharmaceutical and cosmetic industries.
- Maintained detailed documentation of all formulation activities, including lab notebooks, reports, and presentations.
- Cleaned and sanitized laboratory equipment and tools.
Admistrative Assitant
QVC Distribution Center
Rocky Mount, NC
08.2021 - 06.2022
- Coordinated support to facilitate general office operations.
- Greeted guests and vendors to assist in navigating space.
- Archived confidential material using established procedures.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Assisted in the preparation of reports, presentations and correspondence.
- Managed inventory and supplies to ensure materials were available when needed.
Correctional Officer
Greene Correctional Institution
Maury, NC
06.2020 - 08.2021
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Performed head counts, checking cells for missing inmates.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Production Operator
Pfizer
Rocky Mount, NC
05.2018 - 06.2020
- Leveraged advanced knowledge of individual machines and processes to support team members.
- Adjusted machines based on job specifications.
- Implemented changes to support strong quality control, and maintain specifications.
- Worked efficiently to support the production pace.
- Assisted other departments as needed by operating their specific machinery during peak times, or staff shortages.
- Collaborated with team members to improve efficiency and productivity.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
Certificate - Notary Public
Pitt Community College
Winterville, NC05-2025
Associate of Applied Science - Business Administration
Pitt Community College
Winterville, NC05.2023
Certificate - Human Resources Management
Pitt Community College
Winterville, NC05-2022
High School Diploma -
NorthEast Carolina Preparatory
Tarboro, NC05.2017
Skills
- Leadership
- Customer service
- Adaptability and flexibility
- Attention to detail
- Critical thinking
- Time management
- Chemical handling
- Data recording
- Written communication
- Multitasking
- Excellent communication
Languages
English
Full Professional
Timeline
Formulation Technician II
ThermoFisher
06.2022 - Current
Admistrative Assitant
QVC Distribution Center
08.2021 - 06.2022
Correctional Officer
Greene Correctional Institution
06.2020 - 08.2021
Production Operator
Pfizer
05.2018 - 06.2020
Certificate - Notary Public
Pitt Community College
Associate of Applied Science - Business Administration
Pitt Community College
Certificate - Human Resources Management
Pitt Community College
High School Diploma -
NorthEast Carolina Preparatory