Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KATYA SANCHEZ

Jersey Village,Tx

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Playground Attendant

Lovebug’s Indoor Playground
05.2023 - Current
  • Enhanced playground safety by conducting regular inspections and maintenance checks on equipment.
  • Improved visitor satisfaction with timely assistance, answering questions, and addressing concerns.
  • Ensured cleanliness of the playground area by performing daily cleaning tasks and litter removal.
  • Promoted a positive and inclusive environment by engaging with children and encouraging social interactions.
  • Monitored playground activities to maintain a safe and enjoyable experience for all visitors.
  • Maintained accurate records of incidents and reported any issues to management promptly for resolution.

Sales Representative/Office Staff

Space City Towing
08.2018 - 09.2022
  • Identify potential customers and clients based on business directories, leads, and referrals from existing customers
  • Discuss business, product or service needs with new and current customers
  • Prepare or distribute literature, videos, and also other presentations of information about company and products or services
  • Relay work orders, messages, and information to or from drivers, supervisors, and management
  • Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
  • Prepare daily schedules and ensure daily equipment is ready for use.
  • Managed incoming calls professionally, directing callers to appropriate personnel while maintaining confidentiality.

Guest Service Representative

Joe V’s Smart Shop
03.2017 - 01.2019
  • Scans Customer items, and handles financial transactions
  • Bags groceries
  • Provides excellent service and Customer interaction
  • Instructs Customers in the use of the iCash machine for cash tender
  • Answers product-related questions for Customers
  • Listens and shows sensitivity to Customer concerns and handle issues in a professional and effective manner
  • Ensures company food safety and sanitation expectations.

Cashier

IKEA Home Furnishings
07.2016 - 01.2017
  • Solved billing problems and handled customer inquiries
  • Maintain thorough knowledge of store merchandise
  • Responsible for solving customer complaints and providing information regarding products
  • Received payment by cash, debit, gift, and credit card
  • Maintained clean and orderly checkout area.

Front Desk Receptionist

Extended Stay America
12.2015 - 09.2016
  • Handle reservations, check ins and check out ensuring prompt service
  • Process guest payments and daily reports
  • Efficiently handle customer complaints ensuring satisfaction during stay
  • Greet all guests in a courteous and professional manner.

Concession Supervisor

Regal Cinemas
04.2014 - 03.2016
  • Learned and understood the key concepts of customer service
  • Assisted customers to ensure a positive experience
  • Handled and solved customers problems
  • Well versed in responding to customer request in a time efficient manner
  • Hands on experience in managing customer complaints according to company policies and protocols
  • Open and close registers, assisting in the training of new cashiers, monitoring cash registers for adequate change, and ensuring quality customer service at all times
  • Operate POS cash register, handling various transactions daily, and count money in cash drawers to ensure the amount is correct
  • Supervised from 4 to 8 other employees daily.

Education

Diploma -

Lamar High School
Houston, TX
06.2015

Skills

  • Working Knowledge using Word, Powerpoint, Excel,and Night Vision MSI
  • Goal-oriented individual with strong leadership capabilities
  • Organized, highly motivated, and detail-directed problem solver
  • Excellent accounting knowledge with ability to handle cash and credit transactions
  • Exceptional attention to detail
  • Great phone etiquette
  • Playground Safety
  • Attention to Detail
  • Record Keeping
  • Organizational Skills
  • Equipment Inspection
  • Problem Solving
  • Time Management
  • Customer Service
  • Child Supervision

Languages

Spanish
Native or Bilingual

Timeline

Playground Attendant

Lovebug’s Indoor Playground
05.2023 - Current

Sales Representative/Office Staff

Space City Towing
08.2018 - 09.2022

Guest Service Representative

Joe V’s Smart Shop
03.2017 - 01.2019

Cashier

IKEA Home Furnishings
07.2016 - 01.2017

Front Desk Receptionist

Extended Stay America
12.2015 - 09.2016

Concession Supervisor

Regal Cinemas
04.2014 - 03.2016

Diploma -

Lamar High School

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KATYA SANCHEZ