KATYA WELLS
Orlando,FL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Credit Collections Manager
Mandarich Law Group
09.2023 - 02.2025
- Established clear performance metrics, driving accountability within the collections team for meeting or exceeding targets consistently.
- Developed strong relationships with customers, fostering open communication to resolve payment issues promptly.
- Reduced delinquency rates through consistent monitoring and follow-up on overdue accounts.
- Trained and mentored new team members on best practices in credit collections management.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Assisted in preparing annual budget for collections department by providing forecasts of expected revenues and expenses.
- Maintained relationships with external third-party vendors who provided additional support services such as skip tracing or litigation assistance.
Financial Analyst
Universal Engineering Sciences, Inc
09.2022 - 06.2023
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Strengthened relationships with external partners through timely communication and collaboration.
- Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Collections Deparment Manager
Synchrony Bank
10.2020 - 07.2022
- Oversee a team of 20 employees in the debt retrieval process.
- Prepared monthly reports on collection activities, aging status and performance metrics.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Ensure compliance with all company policies
- Keep abreast of all changes in federal laws governing collections and provide training for all team members
- Identify areas for improvement and implement enhanced processes
- Make sure collectors on the team follow FDCPA when making phone contact
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Recruitment Specialist
Status Transportation
07.2017 - 10.2019
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Ensured that all necessary paperwork was completed accurately and submitted on time.
- Monitored and evaluated driver performance on a daily basis.
- Conducted orientations for new hires, introducing them to the organization's policies and procedures.
Safety Specialist
Status Transportation
06.2015 - 06.2017
- Prepared detailed reports summarizing findings from safety inspections and investigations.
- Processed paper logs.
- Confirmed employees received training in emergency response protocols.
- Ensured that all drivers comply with safety regulations and guidelines set by the DOT.
- Analyze accident data, implement driver monitoring systems, and collaborate with other departments to improve overall safety performance.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Banking And Finance
Valencia College
Orlando, FL05-2021
Skills
- Financial analysis
- Customer relationships
- Team management
- Training and development
- Risk assessment
- Process improvement
- Legal compliance
- Relationship building and management
- Effective communication
- Financial advisory
Timeline
Credit Collections Manager
Mandarich Law Group
09.2023 - 02.2025
Financial Analyst
Universal Engineering Sciences, Inc
09.2022 - 06.2023
Collections Deparment Manager
Synchrony Bank
10.2020 - 07.2022
Recruitment Specialist
Status Transportation
07.2017 - 10.2019
Safety Specialist
Status Transportation
06.2015 - 06.2017
Bachelor of Science - Banking And Finance
Valencia College
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