Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katya M Cisneros Benítez

Plano

Summary

Professional with solid experience in maintenance roles, equipped to handle various tasks required for overnight operations. Known for strong team collaboration, adaptability, and delivering reliable results. Skilled in troubleshooting, repair, and preventive maintenance with focus on safety and efficiency. Respected for consistent performance and ability to meet changing needs effectively.

Overview

10
10
years of professional experience

Work History

Overnight Maintenance Associate

Walmart
12.2024 - Current
  • Promoted a safe working environment for all employees, following proper procedures for handling chemicals and hazardous materials.
  • Sustained a well-organized stockroom, facilitating efficient retrieval of items as needed for restocking purposes or inventory counts.
  • Contributed to a positive team environment by collaborating with fellow associates on various tasks and projects.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Maintained floor cleaning and waxing equipment.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.

Telephone Operator

GETCOM International SA De CV
11.2017 - 12.2023
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
  • Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
  • Assisted callers with inquiries, providing accurate information about products, services, or company policies.
  • Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
  • Processed customer payments for timely, accurate order fulfillment.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Connected callers with appropriate professional, department, or business.

Restaurant Waiter

Pizza Hut
02.2015 - 07.2017
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Education

Técnico En Arquitectura -

Instituto Técnico EXSAL
San Salvador, El Salvador
12.2012

Skills

  • Cleaning procedures

Timeline

Overnight Maintenance Associate

Walmart
12.2024 - Current

Telephone Operator

GETCOM International SA De CV
11.2017 - 12.2023

Restaurant Waiter

Pizza Hut
02.2015 - 07.2017

Técnico En Arquitectura -

Instituto Técnico EXSAL

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