Katyana Conley Suastegui
Santa Cruz,CA
Summary
Resourceful and innovative Instructional Designer with over 4 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Management & Travel Services
YOLO GLOBAL TRAVEL SERVICES
2021.01 - Current
- Responsible for the market research, purchasing, design, and maintenance of Vacation and Short-Term Rentals (STR).
- Founded a startup focused on customer-focused professionalism in the Travel and Tourism industry
- Participate in all aspects of business development, from marketing and social media to finance and operations
Fitness and Nutrition Coach
HEALTH & FITNESS COACH
2017.03 - 2021.01
- Developed creative and fun fitness classes to keep participants (ages 5-75 years old) engaged and motivated.
- Coached clients on nutrition and weight-loss techniques.
- Led daily physical training classes in one-on-one or group class formats (4-50 clients), in an indoor gym or outdoor setting.
- Adapted classes to meet needs of participants with varying fitness levels.
Substitute Teacher
ALVORD SCHOOL DISTRICT & JURUPA SCHOOL DISTRICT
2018.03 - 2019.05
- Implemented lesson plans for short- and long-term teaching assignments across multiple school districts with a variety of topics and age groups including but not limited to reading, writing, art, science, history, math, physical education, ROP and special education.
- Upheld a safe and orderly classroom environment for class sizes up to 35 students at 10+ elementary, middle, and high schools across Riverside County.
Operations Project Manager
Rushmore Loan Management Services LLC
2015.08 - 2018.12
- Partnered with Learning & Development and Human Resources to create training materials, develop communications and host webinars for a company-wide training.
- Managed and oversaw all operational and technical staff.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Business Systems Analyst / Release Coordinator
Second Image National Inc.
2014.12 - 2015.07
- Trained business personnel in use of systems.
- Oversaw project management functions and activities throughout the Software Development Learning Cycle (SDLC), working alongside developers, analysts, managers and business units to create timelines and ensure deliverables arrived on schedule.
- Directed and monitored release process for all system changes, including company release notes, user notification and detailed system documentation.
- Monitored employee tasks to gauge business functions and inefficiencies.
Records Supervisor
Rushmore Loan Management Services LLC
2011.02 - 2014.11
- Partnered with Learning & Development to provide classroom-based training to 400+ employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed daily operations of department, analyzed workflow, established priorities, developed standards and SLAs.
Senior Records Coordinator/Team Lead
RUSHMORE LOAN MANAGEMENT SERVICES
2012.06 - 2014.01
- Collaborated with IT and the system vendor in the gap analysis, planning, and migration to a new document management platform, maintaining a tracking report of status updates, while assisting programmers in testing and troubleshooting.
- Conducted company-wide training over several months to ensure a smooth transition to the new system.
- Conducted data analysis to identify areas of weakness, evaluate trends, identify the potential for process improvements, and make process recommendations.
Education and Marketing Intern
SAVE AMERICA’S FORESTS
2004.09 - 2004.12
- Delivered after school reading (ELA) program to 5–7 year-olds about the environment including multiple learning modalities to engage and promote learning.
- Photographed events for use on the company website.
- Provided web design assistance including image selection, layout and content editing.
- Shadowed meetings and observed marketing director to grow professional experience.
Education
Master of Science - Education/Instructional Design & Technology
California Baptist University
Riverside, CA05.2021
Bachelor of Arts - Social Ecology
University of California Irvine
Irvine, CA08.2005
Skills
- Learning Management Systems (LMS)
- Project/Program Management
- Data and Image Management
- Course Development
- Articulate Storyline
- Camtasia
- Website Design
- Microsoft Office Professional
- Adult Learning Principles
- Needs Assessment & Analysis
- Course Materials Development
- Instructional Strategies
- Photography
Accomplishments
- Provided instruction to 800+ employees on system deployment projects, tracking attendance and assessment benchmark to ensure successful rollout and implementation.
- Received company-wide "Teddy Award" for outstanding performance, demonstrating the values of integrity, knowledge, quality, teamwork and customer focus.
- Reduced FTE costs by 25% by increasing employee productivity by recommending and implementing process improvements and automation.
- Addressed 500+ conference members at the 2nd Annual Forest Summit in Massachusetts to promote conservation and advocacy.
Certification
- Systems Development Certification - 2018
Foster and Animal Care
- Mary S. Roberts Pet Adoption Center (2023)
- Riverside Department of Animal Services (2021)
- The Newport Bay Conservancy (NBC) Educational Docent (2001-2003)
- Pacific Wildlife (2000-2002)
- Opossum Foster (1996)
Languages
English
Native or Bilingual
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Property Management & Travel Services
YOLO GLOBAL TRAVEL SERVICES
2021.01 - Current
Substitute Teacher
ALVORD SCHOOL DISTRICT & JURUPA SCHOOL DISTRICT
2018.03 - 2019.05
Fitness and Nutrition Coach
HEALTH & FITNESS COACH
2017.03 - 2021.01
Operations Project Manager
Rushmore Loan Management Services LLC
2015.08 - 2018.12
Business Systems Analyst / Release Coordinator
Second Image National Inc.
2014.12 - 2015.07
Senior Records Coordinator/Team Lead
RUSHMORE LOAN MANAGEMENT SERVICES
2012.06 - 2014.01
Records Supervisor
Rushmore Loan Management Services LLC
2011.02 - 2014.11
Education and Marketing Intern
SAVE AMERICA’S FORESTS
2004.09 - 2004.12
Master of Science - Education/Instructional Design & Technology
California Baptist University
Bachelor of Arts - Social Ecology
University of California Irvine
- Systems Development Certification - 2018
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