Summary
Overview
Work History
Education
Skills
Student Leadership Experience
Knowledge Skills Areas
Timeline
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Katyann Shubuck

Katyann Shubuck

Freeville,New York

Summary

Experienced Operations Manager with over five years of experience in payments, compliance, risk detection, investigations, escalations, and policy. Excited to bring my proven skills and leadership to your team. Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

13
13
years of professional experience

Work History

Store Operations Manager

Ulta Beauty
09.2014 - 01.2019
  • Responsible for ordering supplies, inventory control, and establishing relationships with contact centers for internal stock issues
  • Served as a motivating leader to staff to constantly improve and exceed customer expectations
  • Perform daily cash drops and review currency to avoid fraudulent and high-risk monetary transactions
  • Audit customer receipts and items in baskets to mitigate theft and unauthorized removal of store products that have not been scanned
  • Established strong vendor partnerships that were mutually beneficial in delivering shipment and planogram expectations
  • Partner with upper management to advise and support legal requirements for immigration, work authorizations, visas, and international documentation
  • Provide leadership assistance with change initiatives, people/performance decisions and actions, talent management and development, reward optimization, workforce planning, business diagnostics, productivity analyses, retention and engagement, employee communication, culture management, diversity, and HR programs and services in support of
  • Support the administration of compensation and performance management programs, payroll, data quality, succession planning, recruitment, employment, employee development, colleague engagement, employee onboarding and employee relations
  • Ensure store follows safety regulations as outlined in corporate directives
  • Investigated fraud and abuse alerts on daily basis
  • Ensure employee integrity with check point system
  • Implemented system to reduce shrink from a 6% to 2.4% in one quarter.

Teller

Cornell Federal Credit Union
02.2010 - 12.2012
  • Verified, entered data, and issued receipts for a variety of financial transactions that assisted members in conducting business with CFCU
  • Assisted and information to members that helped ensure proper understanding and utilization of CFCU’s services and promoted positive member relations
  • Promoted cross-sells credit union services to satisfy member needs
  • Executed all safety and security procedures established by management
  • Balanced and maintained an accurate cash drawer by verifying correct processing and posting of transactions
  • Logged cashier’s checks and other transactions to maintain accuracy of account records
  • Audited fellow teller currency to contribute to dual-control procedures
  • Assisted with other branch functions as directed by the supervisor.

Customer Service Clerk

Tops Markets
10.2005 - 02.2010
  • Greet incoming customers entering store and thank exiting customers for shopping with the company
  • Calmly manage and resolve customer situations during shopping and checkout, including disorderly customers, and medical emergencies
  • Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned
  • Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
  • Organized efficient service responses by directing visitors and callers to correct personnel
  • Supervises loading and off-loading of store deliveries and ensures access to entrances for personnel
  • Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses
  • Executed all safety and security procedures established by management
  • Provided superior customer service making certain all customer needs and requests were identified and addressed, resulting in a high level of customer satisfaction.

Education

Bachelor of Science in Business Administration - Leadership and Consulting

Binghamton University

Associate of Science in Business Administration -

Tompkins Cortland Community College

Skills

  • Recruitment and hiring
  • Employee Scheduling
  • Budget Planning
  • Store maintenance
  • Sales Analysis
  • Inventory Control
  • Process Improvements
  • Team Development
  • Loss Prevention
  • POS Systems
  • Risk Management
  • Retail Inventory Management
  • Customer Relations
  • Cash Management
  • Sales Promotions
  • Product Merchandising
  • Loss Prevention Procedures
  • Sales Strategies
  • Accurate Cash Handling
  • Training and mentoring
  • Problem-Solving
  • Root Cause Analysis

Student Leadership Experience

CFCU’s

  • Strategic Leadership Course 353, Binghamton, New York, Consultant, 01/22, 04/22, Worked with a local non-profit organization as part of a consultant group., Identified key opportunities and created a strategic plan to leverage the non-profits opportunities with an extensive and detailed proposal., Created InDesign templates for the strategic proposal.
  • The National Society of Leadership and Success, Ithaca, New York, Member, 04/01, Present, Attended interactive video training sessions to identify goals and overcome obstacles., Attended speaker broadcast including Mark Cuban, Erica Dhawan, and Reshma Saujani.
  • National Honor Society, Newfield, New York, Member, 09/07, 06/09, Represented the chapter in public relations and official functions, and set an example of leadership, character, and service for others to follow., Volunteered in peer tutoring helping younger students with subjects such as English, Math, Science, and History., Assisted a teacher with grading student papers and executing ask that helped with daily teachings.

Knowledge Skills Areas

  • Loss Prevention/Shrink
  • Google Suite/Excel
  • Strategic Planning
  • Conflict Management
  • Strategic Leadership
  • POs/invoices
  • Python

Timeline

Store Operations Manager

Ulta Beauty
09.2014 - 01.2019

Teller

Cornell Federal Credit Union
02.2010 - 12.2012

Customer Service Clerk

Tops Markets
10.2005 - 02.2010

Bachelor of Science in Business Administration - Leadership and Consulting

Binghamton University

Associate of Science in Business Administration -

Tompkins Cortland Community College

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Katyann Shubuck