Summary
Overview
Work History
Education
Skills
Timeline
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Katyann Shubuck

Lakeland,FL

Summary

Hardworking Retail Operations Manager recognized as a strong leader with expertise in every aspect of store management. Talented at coaching staff and promoting caring customer service. Offering over 10 years of experience working in the customer service and 5 years in the Retail field. Driven and coordinated with expertise in inventory control  and training and development .

Overview

13
13
years of professional experience

Work History

Retail Operations Manager'

Ulta Beauty Inc.
Ithaca, NY
09.2014 - 02.2019
  • Liaised with the store manager to set up a visually appealing layout for store merchandise.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
  • Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
  • Monitored day-to-day production to ensure all purchased merchandise was packed and delivered to respective facilities efficiently and within expected timeframes.
  • Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
  • Increased revenue by identifying and tracking damaged inventory for corrective action.
  • Determined the layout of store merchandise to ensure it is visually appealing to consumers.
  • Liaised with senior leadership to report damaged inventory control tracking and reporting.
  • Contributed to leadership team for implementing company policies and procedures.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.

Bank Teller

Cornell Federal Credit Union
Ithaca, NY
01.2010 - 09.2012
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Logged cashier’s checks and other transactions to maintain accuracy of account records.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records on demand, including account statements and copies of checks.

Customer Service Clerk

TOPS MarketLLC
Ithaca, NY
10.2005 - 01.2010
  • Answered customer questions about products and services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
  • Processed payments and returns with accuracy and efficiency.
  • Scanned merchandise and bagged using appropriate strategies for different items.

Education

High School Diploma - undefined

Newfield Senior High School
Newfield, NY
2009

Skills

  • Merchandising operations
  • Retail sales
  • Retail merchandising specialist
  • Team leadership
  • Inventory evaluation
  • Profit and loss management
  • Store planning
  • Recruitment and retention
  • Display creation
  • Process and procedure development
  • Motivated team player
  • Friendly demeanor
  • Excellent communication skills
  • Shipment processing
  • Inventory management
  • POS systems knowledge
  • Training and development
  • Compliance, banking laws and regulations
  • Cash counting
  • Relationship building and management

Timeline

Retail Operations Manager'

Ulta Beauty Inc.
09.2014 - 02.2019

Bank Teller

Cornell Federal Credit Union
01.2010 - 09.2012

Customer Service Clerk

TOPS MarketLLC
10.2005 - 01.2010

High School Diploma - undefined

Newfield Senior High School

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Katyann Shubuck