Katye Lovell
Manitowoc,WI
Summary
Dedicated and resourceful Escrow Assistant who possesses excellent organizational skills and communication skills. Seeking employment to utilize my professional abilities and challenge me.
Experienced with managing escrow documentation and ensuring compliance with regulatory standards. Utilizes effective communication to support team efforts and client satisfaction. Knowledge of real estate procedures and proficiency in handling complex transactions efficiently.
Overview
7
7
years of professional experience
Work History
Escrow Assistant
First American Title Company
Manitowoc, WI
11.2023 - Current
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Responsible for managing the disbursement of funds from a construction loan to a builder, ensuring payments are released only as specific stages of construction are completed, thus protecting the property owner's investment by verifying progress through inspections and reviewing necessary documentation like lien waivers and invoices before each payment is issued.
Member Service Representative
Community First Credit Union
Appleton, Wisconsin
05.2021 - 11.2023
- Provides outstanding service by meeting with members to uncover financial needs and provide solutions
- Open service deposit accounts
- Assist members with service needs to include wire transfers, payroll deduction, direct deposit, check and statement queries
- Take loan applications, perform debt ratio/collateral analysis, obtain approval, close loan and complete file
- Customize protection solutions for applicable lending products, including payment protection, GAP and warranty
- Address member questions about mortgage loan, commercial loan, credit cards and other products or services
- Promote cross sell based on member needs all credit union products and services
- Assist with balancing out tellers, the vault, cash orders, ATM balancing, and any other needs in the teller area of the branch
- Maintain a loan volume established quarterly and tracks progress on weekly basis
Member Contact Service Specialist
Community First Credit Union
Neenah, Wisconsin
05.2020 - 05.2021
- Maintained quality service standards while taking a high volume of calls
- Processed share withdraws requests, fund transfers, outgoing wires, check orders, certificate renewals, opening of savings sub shares, and preauthorized credit line advances
- Provided Online Banking and Bill Payer set up support, and problem resolution for members and branch staff
- Utilized over9 programs to assist member to a full capacity
Administrative Assistant
Middle School and Teen Center (MST)
Fort Irwin Training Base, California
11.2017 - 05.2020
- Provide counseling for families and children and guide them to available resources
- Maintains thorough knowledge and understanding of program offerings
- Provides ongoing programming, logistical, and administrative support to the leadership of MST
- Maintains positive relationships with program youth, families, and supportive organizations
- Administration, monitoring and maintaining of all youth medication in compliance with Army regulations
- Handled all cases of youth in center who had special needs, and collaborated with their families, and center staff to ensure all their needs would be met while in the center
- Processed payments for care as well as maintained records of families that were current of delinquent
- Assisted with the ordering and monitoring of all center office supplies and key control
Education
Associates of Science - Early Childhood Development
Barstow Community College
Barstow, CA05.2019
High School Diploma - General Education
Lancaster High School
Lancaster, CA05.2010
Skills
- Exceptional time management skills
- Strong conflict resolution skills
- Efficient Multitasker
- Team building expertise
- Trained to use FAST, IGNITE and other titling software
- Trained to use Microsoft Office and Adobe
- Over 9 years of Cash Handling Experience
- Types 45 WPM
- MS Windows and MAC Proficient
- Trained to use Banking Software such as DNA, Velocity etc
- Escrow knowledge
- Notary public certification
Accomplishments
- Collaborated with team of 6 in the development of Construction Draw checklist in new titling software the company is developing.
- Repeatedly commended by superiors for excellent customer service.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Managed inventory and office budgeting for supplies for busy office of 15 employees and over 100 students.
Timeline
Escrow Assistant
First American Title Company
11.2023 - Current
Member Service Representative
Community First Credit Union
05.2021 - 11.2023
Member Contact Service Specialist
Community First Credit Union
05.2020 - 05.2021
Administrative Assistant
Middle School and Teen Center (MST)
11.2017 - 05.2020
High School Diploma - General Education
Lancaster High School
Associates of Science - Early Childhood Development
Barstow Community College