Dedicated Criminal Justice graduate with strong interpersonal skills and a passion for serving the community. Proactive and detail-oriented with a solid understanding of criminal justice procedures and a commitment to justice and fairness. Strong expertise in developing and optimizing standard operating procedures. Adept at enhancing organizational efficiency through detailed process analysis and continuous improvement methodologies. Strong focus on team collaboration ensures effective project execution and adaptability to changing requirements. Known for reliability and proactive problem-solving in high-stakes environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Procedures Specialist III
Virginia State Police, CJIS, Firearms Transaction Center
06.2025 - Current
Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
Reviewed and analyzed detailed criminal and courts records.
Intrastate travel required for gun show events.
Identified potential risks within applicant backgrounds through careful examination of court records and criminal history records.
Played a pivotal role in protecting society and the general public by identifying those who posed potential threats due to criminal activity or dishonesty.
Utilized advanced technology tools to efficiently gather and analyze pertinent information from digital sources during investigations.
Leveraged strong analytical skills to identify patterns, trends, and anomalies within candidate data that warranted further examination or consideration during the firearms transaction process.
Demonstrated adaptability by successfully managing caseloads across various industries and jurisdictions, requiring diverse investigative skill sets.
Leveraged strong analytical skills to identify patterns, trends, and anomalies within candidate data that warranted further examination or consideration.
Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
Streamlined report writing process by developing templates that ensured consistency across all submitted investigative documents.
Communicated case progress effectively with supervisors and managers, fostering strong professional relationships built on trust and transparency.
Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
Optimized investigation timelines, employing strategic planning to manage caseloads effectively.
Collected documentation such as witness statements, police reports, and court case documentation to support case findings.
Knowledge of state and federal firearms disqualifications/prohibitors.
Knowledge of civil and firearms restorations for state and federal.
CLINICAL APPEALS SPECIALIST
Universal Health Services, Inc. (UHS)
09.2023 - 09.2024
Reviewed medical records, insurance policies, and provider contracts to prepare appeals.
Successfully overturned and recouped over $1.2 million in denials and secured coverage for patients through effective appeals.
Developed appeal strategies based on medical necessity criteria and insurance guidelines.
Assessed cases for payment discrepancies by interpreting and investigating insurance denials.
Collected and analyzed data for cases presented to appeal committees.
CLINICAL APPEALS ANALYST
Parallon Business Performance Group (HCA)
04.2015 - 04.2020
Conducted chart audits and quality assurance reviews to ensure compliance with regulatory standards.
Assisted with medical coding and billing procedures for accurate reimbursement.
Prepared written responses and appeals to insurance companies for denied claims.
Provided education and training to staff on clinical denials and appeals processes.
Participated in appeals hearings and meetings to advocate for reimbursement of claims.
Conducted retrospective reviews of medical records to support appeals processes.
Managed and resolved clinical denials for insurance claims in a healthcare setting.
EMERGENCY MEDICAL TECHNICIAN
Sentara
04.2012 - 09.2014
Performed assessments and delivered care to patients in emergency medical situations.
Administered medications and treatments according to protocols and guidelines.
Collaborated with other healthcare professionals to provide comprehensive patient care.
Documented patient information, treatment plans, and outcomes accurately and promptly.
Communicated effectively with patients, families, and team members in high-pressure situations.
Participated in ongoing training and education to stay current with medical advancements and best practices.
Demonstrated professionalism, compassion, and empathy in all interactions with patients and colleagues.
Education
MASTER'S OF SCIENCE - Criminal Justice
Virginia Commonwealth University
Richmond, VA
05-2026
BACHELOR'S OF SCIENCE - Criminal Justice
Old Dominion University
Norfolk, VA
05.2024
HIGH SCHOOL DIPLOMA - undefined
Clover Hill High School
Midlothian, VA
06.2006
Skills
Experience Operating and Using: SPSS, Epic, Epic Hyperspace, Cerner, Athena, Artiva, Host, Invisions, Microsoft Office Suite, LinX, Cardinal, VCheck, OpenFox, Virginia (and all other states) Court Records System, LEEP, Criminal Justice Information Services Law Enforcement Enterprise Portal, CJIS Launch Pad, LEAMS, NDEX
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond