Katy Lynn Brawt
Sanford,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist/Office Administrator
Renue Physical Therapy
10.2022 - Current
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Provided professional services and support in a dynamic work environment.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Payroll Administrator
County Line Power LLC
03.2020 - 09.2022
Patient Access Representative
McLaren Health Care
11.2019 - 03.2020
Surgical Tech / Aesthetics
Covenant Plastic Surgery
05.2013 - 03.2020
Education
Associate in Science (AS) in Surgical Technology -
Delta College
Bay City, MI04.2013
Associate's degree in General Studies -
Delta College
Bay City, MI04.2013
Skills
- Insurance Verification
- Clerical Experience
- Medical Records
- Medical Scheduling
- Medical Terminology
- Medical Receptionist
- HIPAA
- Data Entry
- Patient Care
- Payroll
- Eligibility Determination
- First Aid CPR AED
- Health Information Access Management
- Administrative and Office Support
Certification
- Certified Surgical Technologist, NBSTSA. Nationally Certified through the National Board of Surgical Technologists and Surgical Assisting.
- Member of AST. Association of Surgical Assisting #218576
- Basic Life Support & AED.
Timeline
Patient Service Specialist/Office Administrator
Renue Physical Therapy
10.2022 - Current
Payroll Administrator
County Line Power LLC
03.2020 - 09.2022
Patient Access Representative
McLaren Health Care
11.2019 - 03.2020
Surgical Tech / Aesthetics
Covenant Plastic Surgery
05.2013 - 03.2020
Associate in Science (AS) in Surgical Technology -
Delta College
Associate's degree in General Studies -
Delta College
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