KATY BALDWIN
SCRANTON,PA
Summary
Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities. Efficient Payroll Administrator knowledgeable about managing payroll for up to 40 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 10+ years of progressive experience to a new permanent role.
Overview
14
14
years of professional experience
Work History
Payroll Administrator
BMF Trucking & Logistics
11.2013 - 02.2024
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Insurance Customer Service Representative
Mountain Valley Orthopedics
01.2010 - 10.2015
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Associate of Science - Social Sciences
Northampton Community College
Bethlehem, PA05.2012
Skills
- Payroll Processing
- Maintaining employee records
- Timekeeping Management
- Payroll Auditing
- Bookkeeping skills
- Payroll Policies
- Wage Verification
- Teamwork orientation
- Direct Deposit Setup
Timeline
Payroll Administrator
BMF Trucking & Logistics
11.2013 - 02.2024
Insurance Customer Service Representative
Mountain Valley Orthopedics
01.2010 - 10.2015
Associate of Science - Social Sciences
Northampton Community College
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