Summary
Overview
Work History
Education
Skills
Timeline
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KATY GROENE

Omaha,NE

Summary

Fifteen plus years of professional experience with over ten in technology sales with major VARs including partnering with large OEMs such as HP, Lenovo, Dell, Microsoft, and Cisco. Managed and administered hardware refresh projects across client base in multiple industry verticals including Aviation, Healthcare, Government Contractors, Utilities, and Retail. Excel at interacting with internal and external customers for all aspects of the sales and delivery process including configurations, quotes, orders, invoicing, reporting and analysis. Focus on customer satisfaction with timely, open, honest communications regarding any concerns or issues that arise that could have impact to their projects or timelines. Uses troubleshooting and creative problem solving to engage and satisfy customers to solve challenges. Promotes a customer-first mentality in both individual work and team engagements. Hardworking and passionate job seeker with strong organizational skills eager to secure the Client Operations Specialist position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Account Manager

Eckoh
05.2022 - 10.2023
  • Worked alongside clients to ensure renewal of services were inline with their current business needs and provided timely renewal pricing around these needs.
  • Collaborated with internal teams to provided change documents for clients as needed.
  • Secured additional 36 month license contract that led to additional $275,000 in recurring revenue.
  • Contributed to team objectives in growing business within existing client base as well as securing renewals.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Client Support Specialist

Insight Enterprise Inc
07.2016 - 08.2021
  • Responsible for managing order, procurement, depot, invoicing and delivery of customer hardware.
  • Coordinate with account executives to review and identify issues or errors with orders and statements of work
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Liaised between account holders and various departments
  • Coordinate with account executives to review and identify issues or errors with orders and statements of work.
  • Managed order and deployment process for $25M of inventory for utility company located in Columbus, OH
  • Managed procurement and depot processes for financial services company with $2M annual hardware inventory rate

Marketing Support Specialist

Centergrid
10.2015 - 07.2016
  • Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
  • Created and executed purchase orders for hardware, software, and services and coordinate discounts and promotions
  • Created and maintained partner programs across multiple OEMs.
  • Responsible for coordinating with Sales and Engineering to provide hardware pricing for cloud, security, and end user solutions

Sales Support Specialist

Pomeroy
10.2011 - 10.2015
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Responsible for managing customer order process from inception to invoice
  • Managed daily support and participated in strategic planning with regional and territory sales teams
  • Proactively service customer accounts and maintain close relationships to deliver both customer satisfaction as well as increase inside sales
  • For government contractor, increased GP from 3.5 points to 7.5 in 9 months and was instrumental in contract renewals totaling $2.5M for additional hardware and services
  • Managed order, lease, and delivery of $17M of hardware refresh for aviation customer across multiple locations.

Education

Bachelor of Arts - World Missions

Nebraska Christian College
Papillion, NE
05.2006

Skills

  • Issue Resolution
  • Revenue Growth
  • Teamwork and Collaboration
  • Customer Success
  • Order Management
  • Bid Proposals
  • Sales Support
  • Problem-Solving
  • Pricing Strategy
  • Customer Inquiries
  • Processing Orders
  • Maintenance Contracts
  • Sales Cycle
  • Price Quotes
  • Management

Timeline

Account Manager

Eckoh
05.2022 - 10.2023

Client Support Specialist

Insight Enterprise Inc
07.2016 - 08.2021

Marketing Support Specialist

Centergrid
10.2015 - 07.2016

Sales Support Specialist

Pomeroy
10.2011 - 10.2015

Bachelor of Arts - World Missions

Nebraska Christian College

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