Kauam Silva
Hudson,MA
Summary
Dedicated waiter with proven skills in customer service, problem resolution, and time management. Bilingual in Portuguese, enhancing communication with diverse clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Welly's Restaurant
Hudson, MA
05.2023 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with team members to ensure seamless service and enhance guest experience.
- Collaborated with kitchen staff to ensure timely service.
- Handled customer inquiries and resolved issues professionally.
- Maintained knowledge of menu items and daily specials effectively.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
Associate of Science - Biology
Worcester State University
Worcester, Massachusetts, MA05-2029
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Problem resolution
- Medical terminology
- Patient communication
- Healthcare systems
- FLUENT IN PORTUGUESE
- Bilingual communication
- Effective Note-taking
- Language fluency
- Medical terminology proficiency
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Limited
Certification
HIPAA
Timeline
Restaurant Waiter
Welly's Restaurant
05.2023 - Current
Associate of Science - Biology
Worcester State University