Summary
Overview
Work History
Education
Skills
Certification
Groups
Assessments
Timeline
Generic

Kauna Tate

Tampa,FL

Summary

  • SKILLS
  • Customer service
  • Medical terminology
  • Typing
  • Leadership
  • Food Safety
  • Medical receptionist
  • Clerical experience
  • EMR systems
  • Medical Office Experience
  • Epic
  • HIPAA
  • Microsoft Word
  • Supervising Experience
  • Medical records
  • Documentation review
  • Hospital Experience
  • Phone Etiquette
  • ICD-10
  • Anatomy Knowledge
  • Communication skills
  • Microsoft Excel
  • Microsoft Office
  • Administrative experience
  • CPT Coding
  • Experience Administering Injections
  • ICD-9
  • Healthcare management
  • Microsoft Access
  • EHR systems
  • Human resources
  • Payroll
  • Analysis skills
  • Physiology Knowledge
  • Medical Coding
  • ICD Coding
  • Patient Care
  • Applied behavior analysis
  • Conflict management
  • Behavioral health
  • Windows
  • Computer skills
  • Medical coding
  • Front desk
  • Hospital experience
  • Anatomy knowledge
  • Cash handling
  • Supervising experience
  • Ment health certificate

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Adventist Health
05.2023 - Current
  • Responsibilities may include document preparation and distribution, arranging meetings, scheduling, generating reports, greeting visitors, and maintaining files
  • The role requires appropriate handling of confidential information

Environmental Services Supervisor

Tampa General Hospital
03.2017 - 01.2024
  • The Supervisor inspects assigned areas, ensuring compliance with established cleaning standards
  • Determines cleaning effectiveness by staff and assesses the need for special cleaning, reports items in need of repair or unsatisfactory condition, per department procedures and requested documentation
  • Trains new hires and orients staff to hospital/infection control and department procedures
  • Review employee's application of chemicals and proper use
  • Ensures soiled linen is collected and removed from areas of responsibility

Communications Coordinator

Tampa General Hospital
03.2019 - 03.2023
  • Under the direct supervision of the Manager, Service Response Center, this position is responsible for answering calls from both internal and external customers and resolving issues within the scope of their duties
  • Documenting, communicating, dispatching, and monitoring a wide variety of support services expected of this position
  • Utilizing the Service Tracking Software for Support Service areas to include Plant Operations, Environmental Services, Transport, Pest Control, Linen, and Equipment Cleaning, as well as other areas as assigned, is required
  • Responding to code calls as outlined by hospital policy and accurately communicating vital information and direction is also a requirement of this position
  • The Service Response Representative's goal is to provide the best possible service to all customers in a pleasant and courteous manner
  • Responsible for performing job duties according to the mission, vision, and values of Tampa General Hospital

Health Unit Coordinator

Tampa General Hospital
03.2018 - 01.2023
  • Under general supervision, follows established policies, procedures, and professional guidelines, performing customer service, receptionist, and clerical/secretarial activities
  • Serves as a communication resource for patients, visitors, family, and healthcare team members who can triage communication priorities
  • Answers the telephone and patient intercom system
  • Alerts nursing staff to patient and family concerns and other calls, orders supplies, and stock items as required
  • Keeps unit neat and organized
  • Also responsible for performing job duties according to the mission, vision, and values of Tampa General Hospital

Education

Master of Science in Clinical Mental Health Counseling -

Keiser University Tampa
09.2027

Bachelor of Arts in Bachelors of Arts in Psychology w/ Concentrations -

Keiser University Tampa
05.2024

Associate in Arts (AA) in Health Service Administration -

Keiser University-Ft Lauderdale
01.2022

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Appointment Scheduling
  • Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Office Organization
  • Oral and writing communication
  • Hospitality services
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support

Certification

  • BLS Certification
  • Food Safety Certification
  • CPR Certification
  • RBT Certification
  • Driver's License
  • First Aid Certification
  • Supervision RBT Workshop
  • Mental Health Aid Certification

Groups

  • Phi Theta Kappa, 06/01/22, Present
  • NSLS, 11/01/22, Present

Assessments

  • Customer focus & orientation, 10/01/21, Completed
  • Work style: Reliability, 05/01/24, Proficient
  • Office manager, 10/01/21, Completed
  • Demonstrating empathy, 05/01/24, Proficient
  • Call center customer service, 10/01/21, Completed
  • Administrative assistant/receptionist, 10/01/21, Completed
  • HR: Compensation & benefits, 11/01/21, Completed
  • Work style: Reliability, 04/01/24, Proficient
  • Customer service, 10/01/21, Completed

Timeline

Front Desk Receptionist

Adventist Health
05.2023 - Current

Communications Coordinator

Tampa General Hospital
03.2019 - 03.2023

Health Unit Coordinator

Tampa General Hospital
03.2018 - 01.2023

Environmental Services Supervisor

Tampa General Hospital
03.2017 - 01.2024

Master of Science in Clinical Mental Health Counseling -

Keiser University Tampa

Bachelor of Arts in Bachelors of Arts in Psychology w/ Concentrations -

Keiser University Tampa

Associate in Arts (AA) in Health Service Administration -

Keiser University-Ft Lauderdale

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Kauna Tate