Kaurynis Noelin Rubiera
Winthrop,MA
Summary
Dynamic Enrollment Specialist with a proven track record at John Hancock, excelling in customer service and bilingual communication. Skilled in strategic planning and project management, I effectively guided clients through enrollment processes, enhancing satisfaction and retention. Passionate about fostering teamwork and continuous improvement in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Enrollment Specialist
John Hancock
Boston, MA
01.2025 - Current
- Listen to and understand customers' needs, explain and discuss options, and outline the best-fit services.
- Handle new enrollments by entering customers' data, and reviewing information.
- Counseled prospects on coverage, limits, and regulations.
- Member of inbound/outbound phone based team focused on educating and help participants.
- Participate in training and coaching development programs to enhance skills.
- Provided bilingual enrollment service.
Administrative Coordinator
Modern Monarchie
Miami, FL
10.2023 - 12.2024
- Efficiently coordinated all meetings and logistics pertaining to daily operations.
- Maintained and updated a high-volume CRM, while ensuring data is current, and urgent priorities are consistently met by assigned deadlines.
- Assisted the Executive Vice President with strategic planning, including data analysis, while targeting a wide range of advantageous future clients.
- Led the communication with buyers and suppliers to track shipments worldwide, and discuss all sales, orders, and invoices.
Store Manager
D&T Market
Winthrop, MA
06.2022 - 07.2024
- Managed sales, inventory, expenses, and all operations, while providing the utmost level of customer service to optimize results.
- Maintained staffing levels consistent with business needs to ensure outstanding customer service.
- Maintained brand standards around cleanliness, organization, accurate inventory, and visual presentation standards while aligning with current business trends.
- Supported a culture of collaboration, inclusion, and open communication among staff and leadership.
Export Business Executive
PRODOMINICANA
Santo Domingo, Dominican Republic
10.2017 - 03.2022
- Implemented and monitored compliance of the annual sales plan for the promotion of exports
- Prepared, coordinated and executed business agendas and served as a facilitator between the export sector and the public/private sector and international buyer
- Assisted international buyers in executing business with local exporters and pursued requests submitted by the potential exporter
- Systemized participation of local exporters on international trade shows and B2B meetings abroad
- Handled periodic monitoring to the export clients, and the impact of team management
- Assembled and submitted periodic reports regarding the area's performance result
- Led the approval process of free transit permits to export companies during the pandemic
- Played a key role in sectoral meetings to identify business opportunities and action plans for exporters with international buyers
- Served as the translator between the national exporter and the international buyer.
Human Resource Manager
Super Fresh Market
Dominican Republic
11.2018 - 08.2019
- Coordinated and supervised the functions of the department of human resources
- Recruitment, selection, Interviews, Induction, Internal communication and guide management through the employee selection process
- Managed employee relations, coached management on change initiation and best practices implementation in a union environment and updated employee database
- Conducted HR training on various topics, including open communication and legislative updates
- Served as the primary HR contact for both Associates and Management to solve any HR issue and maintain confidentiality and manage sensitive data with high responsibility.
Collections Agent and Human Resource Specialist
Procesadora Mejia C Por A
Miami, FL
12.2010 - 08.2017
- Skillfully negotiated payment plans and successfully collected payments from the customer portfolio in the United States
- Multitasked and assisted the team as required, which included improving the database system
- Kept track and updated the correct paperwork for deposits and payment transactions
- Led and supported various HR projects as needed, such as diversity and inclusion initiatives and policy reviews that fostered a positive workplace culture
- Created and distributed internal HR communications, including newsletters, policy updates and announcements to ensure effective communication of HR initiatives and programs.
Education
Bachelor of Arts in Psychology -
Florida International University
Miami, FL01.2017
Skills
- Leadership
- Bilingual; English and Spanish
- Problem-Solving
- Communication
- Teamwork
- Training & Development
- Strategic Planning
- Customer service
- Project Coordination & Management
- Salesforce, Hub-Spot, Monday, Google Suite, Microsoft Office
- Client relationship building
- Enrollment verification
Volunteer Experience
Miami Rescue Mission, Miami, FL
Timeline
Enrollment Specialist
John Hancock
01.2025 - Current
Administrative Coordinator
Modern Monarchie
10.2023 - 12.2024
Store Manager
D&T Market
06.2022 - 07.2024
Human Resource Manager
Super Fresh Market
11.2018 - 08.2019
Export Business Executive
PRODOMINICANA
10.2017 - 03.2022
Collections Agent and Human Resource Specialist
Procesadora Mejia C Por A
12.2010 - 08.2017
Bachelor of Arts in Psychology -
Florida International University
Similar Profiles
Whitney GibsonWhitney Gibson
CNA at John HancockCNA at John Hancock
Matt Van Den BroekMatt Van Den Broek
Advanced Support, Senior Consultant at John HancockAdvanced Support, Senior Consultant at John Hancock
Austin HaleAustin Hale
Retirement Consultant at John HancockRetirement Consultant at John Hancock