Kaushal Patel
San Antonio,TX
Summary
Skilled in crafting and implementing loss prevention strategies that significantly reduce shrinkage rates and enhance security protocols. Experienced in leading teams to achieve store safety and inventory accuracy, with strong emphasis on developing employee awareness and compliance programs. Possess adept knowledge in surveillance techniques, fraud detection, and emergency response planning. Proven track record in improving operational efficiencies while maintaining high standards of asset protection.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
7-ELEVEN
Irving, Texas
01.2015 - Current
- Currently oversee 640 corporate locations in Texas (West, Central, South)
- Manage AP related financial lines on zone P & L
- Trained AP Specialist on the west coast in PDI, including how to forensically delve into PDI and identify internal theft and collaborate with other AP specialists in other zones
- Trained Store Leaders, Area Leaders, and Market Leaders on PDI, RIS on properly account for daily documentation and developed PowerPoint presentations to assist in training
- Strive to hit metrics for a balanced scorecard encompassing financial performance, robbery reduction
- In addition, analyze risk reports, which include Cash O/S, voids, refunds, etc
- Identified internal theft, including cash and merchandise shortages
- Prepared cases to present to law enforcement and followed through to final settlement or trial
- Involved in law enforcement engagement and relationships to assist in managing shrink due to internal or external factors
- Attended at a minimum of 5 audit evaluations per month to ensure proper preparation by Store Leaders, accounted for all merchandise received, and worked with 3rd party audit teams.
Regional Operations Manager
SUSSER HOLDINGS (acquired by 7-Eleven)
Corpus Christi, Texas
01.2013 - 01.2015
- Mentored/trained Store Managers in training on daily paperwork and tools available to make them successful
- Ensured compliance with requirements by enforcing policies and procedures and advised the management of needed corrective actions
- Managed the day-to-day operation of convenience stores (119) and to ensured that management was adequately trained on all available programs and tools
- Assessed peers and promoted open communication and development to ensure leadership growth
- Developed high-performing teams by using fairness, training, development, and corrective action
- Provided real-time and valuable feedback to peers to aid in their development
- Analyzed daily sales and expense data, took appropriate action to minimize losses, and corrected problems
- Interviewed, hired, and trained positive, enthusiastic employees, ensuring excellent customer service
- Managed controllable costs, including merchandise loss, cash, salaries, services, repairs, and maintenance
- Achieved financial objectives by reviewing the monthly income statements and analyzing variances and initiating corrective action
- Provided leadership and direction to site managers
- Reviewed financials for losses and mistakes and contacted the appropriate departments to inquire what happened and how to move forward with corrections.
General Manager
SUSSER HOLDINGS
Corpus Christi, Texas
01.2010 - 01.2013
- Managed day-to-day operations and ensure maximum profits with minimal losses
- Interviewed, hired, and trained a team of employees to assist in daily operations
- Ensured customers were well taken care of and built a great relationship with regulars
- Forecasted sales and order appropriately to maintain a smooth, functional operation
- Completed daily paperwork ensuring that all money and merchandise was accounted for to minimize losses
- Evaluated current work processes to find ways to improve efficiency
- Instrumental in successfully opening a new store and making it profitable.
Stripes- Team Member/Assistant Manager
SUSSER HOLDINGS
Corpus Christi, Texas
01.2009 - 01.2010
- Learned and performed day-to-day functions of a convenience store
- Cleaned and organized the store and paperwork
- Learned to help the General Manager with management duties
- Within less than one year, promoted from Team Member to Assistant Manager and eventually became a GM
- Diligence and organization skills helped develop the store and decrease losses.
Education
Bachelor of Science in Management & Master of Science -MS Management -
Ashworth College
Norcross, GA01.2015
Associate of Science - Criminal Justice
Ashworth College
Norcross, GA01-2011
Computer Programing -
Anand College
Anand, Gujarat01.2009
Tally 9 Accounting -
Information Technology Center
Anand, Gujarat01.2001
Skills
- Sales growth
- Marketing execution
- Employee development
- Security
- Investigations
- Shrink reduction
- Loss analysis/prevention
- Training and development
- Curriculum management
- Safety
- Retail operations
- Troubleshooting
- Handling multiple projects
- Exceeding objectives
- Redefining expectations
- Dynamic and collaborative environment
- Versatile
- Results-driven
- Cross-functional teams
- Solving ever changing needs
- Positively impacts an organization
- Reach and exceed short- and long-term goals
Certification
- Six Sigma (Yellow Belt, Green Belt, Black Belt, Master Belt)
- Wicklander-Zulawski & Associates (Interview & Interrogation)
- CPR & AED
- PDI (planning, design, and implementation) lottery, cash management and item reconciliation, merchandise audits
- Texas Food Manager
- Time Management Fundamentals
- Excel of Accountants
Law Enforcement Recognition
- San Antonio Citizens Police Academy 2021-A
- U.S. Secret Service (Certification of Appreciation for Operation Jackpot Cyber Fraud & Coin)
- Texas, Laredo Police Department Coin
- Texas, Temple Police Department Criminal Investigations Division Coin
- Texas, Pharr Police Department Coin
- U.S. Department of Homeland Security (HSI Harlingen, TX) Coin
- Texas Department of Public Safety Coin
- FBI San Antonio Citizens Academy Alumni Association (FBISACAAA) Coin
- FBI Citizen Academy Graduation 2022
- Sheriff's Citizens Academy Graduation 2022
References
Available upon request.
Timeline
Loss Prevention Specialist
7-ELEVEN
01.2015 - Current
Regional Operations Manager
SUSSER HOLDINGS (acquired by 7-Eleven)
01.2013 - 01.2015
General Manager
SUSSER HOLDINGS
01.2010 - 01.2013
Stripes- Team Member/Assistant Manager
SUSSER HOLDINGS
01.2009 - 01.2010
Bachelor of Science in Management & Master of Science -MS Management -
Ashworth College
Associate of Science - Criminal Justice
Ashworth College
Computer Programing -
Anand College
Tally 9 Accounting -
Information Technology Center
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