Kaushik Sadhu
Engagement Manager
Hillsborough,NJ
Summary
Engagement management professional with proven track record of enhancing client relationships and delivering tailored solutions. Known for strategic mindset and ability to drive project success collaboratively. Focused on team synergy and achieving measurable results, adaptable to dynamic environments. Skilled in stakeholder management and strategic planning.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
Program Manager
Tata Consultancy Services
05.2020 - 11.2022
- Worked as Website factory manager in Marketing & Sales area under consumer health. Lead a large-scale DX8 migration endeavor by communicating with different cross location asset design team, brand team and digital product owner to coordinate the timeline for numerous parallel site migrations; leading the efforts to create actionable plans and reports, ensure onsite site launches across the globe.
- Led one of the business critical and highly focused Akana to MuleSoft migration program. It is a 1.5 million program with ~30 + team members from different skillset. Involved in ground level execution being delivery manager of the program.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Leveraged project management processes and tools to define and execute projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Program Manager
Tata Consultancy Services Ltd
04.2011 - 05.2020
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Interacted with customers and clients to identify business needs and requirements.
- Increased customer satisfaction through effective communication of program goals and expectations.
Engagement Manager
Tata Consultancy Services
08.2023 - Current
- Cultivated a culture of collaboration within the team, enabling seamless execution of project deliverables at each stage of the engagement process.
- Collaborated with sales teams to identify new business opportunities and expand the company''s client base.
- Conducted comprehensive analyses of industry trends and competitor strategies to inform strategic planning efforts.
- Consulted with teams on established best practices and process improvements.
- Utilized analytical tools to monitor progress against engagement objectives regularly, making necessary adjustments to ensure success in achieving goals set forth by clients.
- Assisted with negotiations and sales closings.
- Met with clients to understand needs and develop proactive solutions.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Optimized resource allocation for projects, ensuring timely delivery within budget constraints.
- Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
- Drove revenue growth by identifying and pursuing new business opportunities in untapped markets.
- Negotiated contracts with clients and vendors for optimal terms beneficial to both parties involved in the agreement.
- Served as a trusted advisor to clients, offering insights on market conditions, best practices, and innovative solutions.
- Led cross-functional teams to deliver complex projects on time, ensuring client satisfaction and repeat business.
- Managed complex engagements involving multiple teams and large budgets, consistently meeting or exceeding expectations.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted training.
Developer
Tata Consultancy Services Ltd
11.2006 - 03.2011
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
- Reduced development time by creating reusable code libraries for future projects.
- Participated in software field testing to verify performance of developed projects.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Corrected, modified and upgraded software to improve performance.
- Estimated work hours and tracked progress using Scrum methodology.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Proved successful working within tight deadlines and a fast-paced environment.
Junior Software Developer
Magana System
06.2004 - 09.2006
- Assisted senior developers in complex problem-solving, enhancing overall team productivity and efficiency.
- Developed custom features for existing applications, tailoring solutions to meet specific client needs.
- Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
- Optimized code readability and maintainability by utilizing best practices in coding standards and documentation.
- Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.
- Supported QA efforts by creating robust test cases focused on validating key functionality within developed software.
- Collaborated with cross-functional teams to develop high-quality software applications, meeting project deadlines.
- Developed software for desktop and mobile operating systems.
- Translated customer requirements into written use cases.
- Tested functional compliance of company products.
Education
B.E - Information Technology
Utkal University
05.2001 -
Skills
Program Management
Program and Project Management in application development & support area, cross location & cross functional team management Scrum Master, Agile Methodologies, Waterfall Methodologies
Technical Skill
DevOps, JIRA, Scrum, Kanban, Confluence, MS Office, Excel, PowerPoint, HTML/CSS, Cognos, Informatica, Siebel CRM, Oracle,
Team leadership
Strategic planning
Stakeholder management
Cost management
Team development
Team leadership and direction
Strategic direction
Budget coordination
Certification
PSM Certified Scrum Master
Area of Expertise
- Project and Project Management
- Leading cross functional, cross technical teams
- Business Process Optimization
- IT Service Delivery Management
- Customer Relationship management
Strength
Strong understanding on investment strategies and risk management integrated with strong analytical, problem solving and leadership skill focusing customer service with good control over communications.
Timeline
Engagement Manager
Tata Consultancy Services
08.2023 - Current
Program Manager
Tata Consultancy Services
05.2020 - 11.2022
Program Manager
Tata Consultancy Services Ltd
04.2011 - 05.2020
Developer
Tata Consultancy Services Ltd
11.2006 - 03.2011
Junior Software Developer
Magana System
06.2004 - 09.2006
B.E - Information Technology
Utkal University
05.2001 -