Kaustubh Lanke
End User Computing Architect
Fremont,CA
Summary
As an Infrastructure Architect at Cognizant, I design, implement, and manage cloud-based infrastructure solutions for various clients, leveraging my expertise in Azure, Citrix, SCCM, Intune, and other Microsoft products. I have over ten years of experience in this role, and more than Sixteen years of experience in the IT industry, working with different technologies and platforms. I am passionate about delivering innovative and secure digital workplace solutions that enhance the productivity, collaboration, and mobility of the end-users. I have successfully led and delivered multiple projects involving Azure Virtual Machines, Azure Active Directory, Azure Virtual Desktop, Office 365, MDT, OSD, Windows 10, Citrix Cloud Desktops and other tools and services. I also have skills and experience in change management, release management, service delivery, people management, and DevOps.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
1
1
Certificate
Work History
Infrastructure Architect
Cognizant
10.2019 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT implementations.
- Liaised with other departments to minimize system interruptions and possible downtimes.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Collaborated with vendors to resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance.
Technology Specialist
Cognizant
02.2015 - 10.2019
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Configured systems according to prescribed software and hardware frameworks.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT implementations.
- Liaised with other departments to minimize system interruptions and possible downtimes.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Senior Software Engineer
Zensar Technologies
02.2015 - 10.2019
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support and communication of system changes.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft productivity software.
- Assisted with updating technical support best practices for use by team.
- Attended regular client meetings to report project progress and address questions.
- Researched product and issue resolution tactics to address customer concerns.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Software Engineer
Zensar Technologies
04.2014 - 02.2015
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support and communication of system changes.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as Microsoft productivity software.
- Assisted with updating technical support best practices for use by team.
- Attended regular client meetings to report project progress and address questions.
- Researched product and issue resolution tactics to address customer concerns.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Specialized Senior Infrastructure Engineer
Hewlett Packard Enterprise
01.2011 - 02.2015
- Providing global support for a US based customer for all the Altiris NS and Altiris DS related activities such as deployment, scripting, imaging, reporting, administration, Microsoft patching, application packaging, Altiris server management, software delivery, inventory using various Altiris Solutions as Software Delivery, Deployment Console, Inventory Solution, Carbon Copy Solution, Application
- Metering, Patch Management, Barcode Solution, Asset Management etc.
Kaustubh Lanke
10.2010 - 01.2011
- Page 1
- Was a part of Global Server & Network Monitoring team, which is responsible for handling/escalating all the issues related to networking devices such as routers, switches, links, windows, SAP and Unix servers
- Tools used were HP OpenView, HP Service Manager, Lotus Notes, SAP.
Sr. Technical Analyst
Hewlett Packard Enterprise
09.2007 - 09.2010
- Provided 12 x 5 support to a US based multinational food giant in all the client infrastructure related actvities, such as client deployment, client support, remote support
- Also, actively participated in all the customer project management activities in planning, scheduling and implementation phases.
Education
PG Diploma - Advanced Computing, Software Engineering
Centre for Development of Advanced Computing(CDAC)
01.2006 - 05.2007
B.E - Electrical Engineering
Savitribai Phule Pune University
01.2002 - 05.2006
S.S.C - Basics
Purushottam English School
01.1995 - 05.2000
Skills
System Administrationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 17 staff members.
- Collaborated with team of 3 in the development of GenAI for solutions like Screenmeet & UX Research for ServiceNow.
Certification
Microsoft Certified SCCM & Intune Administrator
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingTimeline
Infrastructure Architect
Cognizant
10.2019 - Current
Microsoft Certified SCCM & Intune Administrator
05-2019
Technology Specialist
Cognizant
02.2015 - 10.2019
Senior Software Engineer
Zensar Technologies
02.2015 - 10.2019
Software Engineer
Zensar Technologies
04.2014 - 02.2015
Specialized Senior Infrastructure Engineer
Hewlett Packard Enterprise
01.2011 - 02.2015
Kaustubh Lanke
10.2010 - 01.2011
Sr. Technical Analyst
Hewlett Packard Enterprise
09.2007 - 09.2010
PG Diploma - Advanced Computing, Software Engineering
Centre for Development of Advanced Computing(CDAC)
01.2006 - 05.2007
B.E - Electrical Engineering
Savitribai Phule Pune University
01.2002 - 05.2006
S.S.C - Basics
Purushottam English School
01.1995 - 05.2000
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