Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kauzhuapa Cha

Redding,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Restaurant Food Server

Sushi Kuchi
01.2018 - 05.2018
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.

Cashier

Pick Up Stix
01.2018 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Memorized food menu and kindly explained to customers regarding food items
  • Informed customers of dietary/allergy restrictions

Education

Bachelor of Arts - Communications

University of California, Davis
Davis, CA
08-2014

Skills

  • Clear communication
  • Order taking
  • Table setting
  • Food safety practices
  • Fluent in Hmong, basic conversational knowledge in Spanish and Portuguese
  • Guest relations
  • Cash handling
  • Strong work ethic
  • Hospitality service expertise
  • Customer service
  • Team collaboration
  • Calm and Peaceful demeanor

Accomplishments

Currently, a graduate of Bethel School of Supernatural Ministry school, 2nd year, September 3rd 2024 to December 5th, 2024.


Graduate of Iris Missions Brazil February 2021 - April 2021


Served with local missionaries in Brazil until September 2021

Timeline

Restaurant Food Server

Sushi Kuchi
01.2018 - 05.2018

Cashier

Pick Up Stix
01.2018 - 05.2018

Bachelor of Arts - Communications

University of California, Davis
Kauzhuapa Cha