Yvonne Ball
Renton
Summary
Insightful and collaborative HR leader with over 10+ years of experience in managing, training, and improving workforce performance in various operational settings. Skilled in conducting internal investigations, enforcing company policies, and guiding performance management to drive high levels of employee engagement and organizational success. Accomplished in fostering a high-performance culture, developing policies, and collaborating with HR, legal, and labor relations to resolve employee issues effectively. Adept at managing complex employee relations issues, fostering positive workplace environments, and implementing strategies to enhance employee conduct, attendance, performance, and benefits.
Overview
32
32
years of professional experience
Work History
Inflight Performance Supervisor
Alaska Airlines
10.2023 - Current
- Lead internal investigations involving Flight Attendants by collecting pertinent information, conducting interviews, and preparing comprehensive reports to ensure fair and equitable outcomes
- Coach and guide Flight Attendants to maximize performance, ensure consistent application of company and contractual policies, and contribute to a high-performance culture across all domiciles
- Policy Development and Implementation – Creating and enforcing company policies related to employee conduct, attendance, performance, and benefits
- Conduct investigations into work rule violations (attendance, reliability, customer complaints, crew conflicts) promptly, offering recommendations for corrective actions and disciplinary measures
- Partner with HR, Legal, and Labor Relations to provide recommendations and corrective action, including preparing for grievance and arbitration hearings
Inflight Supervisor Operations
Alaska Airlines
07.2021 - 10.2023
- Managed daily operations of the Inflight Base, ensuring adherence to HR policies concerning attendance, appearance, uniform standards, and performance metrics; facilitated training programs, resolved workplace conflicts, and ensured compliance with labor laws to foster a positive work environment
- Conducted performance evaluations, offering constructive feedback and coaching Flight Attendants on operational standards and professional conduct to foster continuous improvement
- Oversaw HR functions, including managing wellness checks, processing leave of absence requests, handling injury reports, and coordinating scheduling to ensure compliance with company policies and support employee well-being
- Coordinated with crew members, Station and vendors to assess safety protocols, minimize delays, and enhance on-time performance through effective collaboration and streamlined operations
Inflight Supervisor
Alaska Airlines
03.2020 - 07.2021
- Directed a team of over 450 Flight Attendants, ensuring adherence to HR standards and company policies
- Conducted regular performance evaluations, delivering constructive feedback and coaching to uphold operational excellence and professional conduct
- Oversaw administrative duties, including processing guest feedback, managing sick leave, and handling leave of absence requests
- Collaborated closely with Inflight Performance teams to address employee concerns, ensuring seamless operational continuity and a positive work environment
Station Supervisor
Alaska Airlines
08.2016 - 03.2020
- Managed day-to-day operations at the departure gates, including overseeing Customer Service Agents and ensuring compliance with regulatory and HR policies
- Provided feedback and coaching on performance, uniform compliance, and customer service standards
- Led investigations and problem-solving initiatives for flight delays, ensuring all operational requirements were met and employees supported
- Collaborated with HR to handle staffing, performance management, and customer relations issues
Area Supervisor
Kohl's
06.2012 - 07.2016
- Directed training programs for associates, maximizing performance through positive feedback and professional development
- Oversaw HR processes, including recruitment, onboarding, and performance evaluations
- Provided exceptional customer service and collaborated with associates to align with company values
Assistant Director (HR Functions)
Saks Fifth Avenue Off5th
09.2005 - 05.2012
- Directed HR functions, including payroll, staffing, scheduling, and benefits administration
- Oversaw recruitment efforts, encompassing interviewing and hiring candidates for supervisory roles
- Supported store P&L management by ensuring cost control and operational efficiency in alignment with HR guidelines
- Facilitated training and performance management initiatives to ensure compliance with company policies and enhance team dynamics
General Manager
Best Buy
02.1997 - 05.2005
- Directed HR functions for a team of 200 employees, encompassing performance evaluations, conflict resolution, and recruitment
- Oversaw P&L management and financial reporting, ensuring profitability while maintaining employee engagement and satisfaction
- Developed and implemented training and development programs to enhance team performance and customer service
Assistant General Manager
The Good Guys
03.1993 - 02.1997
- Assisted HR operations, including staffing, scheduling, and performance management for a large team
- Conducted regular employee evaluations, provided coaching, and facilitated career development opportunities
- Collaborated with leadership to drive business results and enhance employee retention
Education
BA - Psychology - Marriage & Family Counseling
San Jose State University
01.1983
Harvard Business Learning Essentials - undefined
01.2014
Microsoft Certified Trainer (MCT) - undefined
01.2000
Skills
- Leadership & Team Development
- Performance Management & Coaching
- Investigations & Conflict Resolution
- HR Compliance & Legal Knowledge
- Recruitment & Onboarding
- Training & Development
- Employee Relations & Engagement
- Policy Development & Implementation
- Microsoft Office 365
- Social Media & Communication Tools
Additional Information
Strong familiarity with HR software and systems., Experienced in managing diverse teams and cultivating a positive, inclusive workplace culture.
Awards
- Soar Award
- Dream Team General Manager of the Year
- Dream Team Operations Manager of the Year
Timeline
Inflight Performance Supervisor
Alaska Airlines
10.2023 - Current
Inflight Supervisor Operations
Alaska Airlines
07.2021 - 10.2023
Inflight Supervisor
Alaska Airlines
03.2020 - 07.2021
Station Supervisor
Alaska Airlines
08.2016 - 03.2020
Area Supervisor
Kohl's
06.2012 - 07.2016
Assistant Director (HR Functions)
Saks Fifth Avenue Off5th
09.2005 - 05.2012
General Manager
Best Buy
02.1997 - 05.2005
Assistant General Manager
The Good Guys
03.1993 - 02.1997
Harvard Business Learning Essentials - undefined
Microsoft Certified Trainer (MCT) - undefined
BA - Psychology - Marriage & Family Counseling
San Jose State University
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