Experienced with community outreach, event planning, and stakeholder engagement. Utilizes strong organizational and communication skills to coordinate successful community programs. Knowledge of building and maintaining community partnerships to support organizational goals and foster community growth.
Overview
10
10
years of professional experience
Work History
Community Coordinator/ JCC Crisis Coordinator
Dept. of Homeless Services/Joint Command Center
04.2021 - Current
4 years Supervisory role in a Multi Agency Encampment Removal Task Force, implemented to enhance public safety throughout all 5 boroughs in NYC, while providing community members experiencing chronic street homelessness access to shelter and rehabilitation services.
4 years Supervisory role in a Multi Agency Transit Task Force, implemented to enhance public safety within the NYC transit system, while providing community members experiencing chronic homelessness access to shelter and rehabilitation services.
4 years Supervisory role in a Multi Agency NYCHA(NYC Housing Authority) Task Force, implemented to enhance public safety within NYCHA developments throughout all 5 Boroughs of NYC, while providing members of the community experiencing chronic street homelessness access to shelter and rehabilitation services.
Coordinated with partner agencies, community members and contracted partners, including NYPD, FDNY,Sanitation, Parks Dept, Volunteers and Registered Nurses, to provide hands on, in the field, homeless outreach training, as well as promote best practices, to help establish a "no person left behind" culture.
Supervision of 5 Community Associate level staff during the implementation of the Subway Safety initiative in 2021. Responsible for hands on field training of Associate level and new Coordinator level staff, as well as all supervisory matters regarding City Tasks and Standards.
Provided timely and quality responses/reporting to high priority emergency outreach requests within all 5 boroughs of NYC, in the form of community engagement and assessment, street to shelter placement, and street to hospital services.
5 years experience transporting community members experiencing chronic street homelessness to Shelter, Safe Haven, Drop In Center, Stabilization facilities, while providing warm handoffs to facility staff for optimal client experience.
Served as a liaison between residents and management, addressing concerns promptly and professionally.
Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Community Associate/Field Associate
Dept. of Homeless Services Home-Stat
03.2016 - 04.2021
Identify and engage with the homeless population in an effort to provide assistance to unsheltered individuals, with the ultimate goal of permanent housing
Record and generate accurate, real time reports of street conditions to provide situational awareness to supervisors and management
Conduct Joint Operations with NYPD, Health Dept, Parks Dept, NY Public Library, Sanitation, and Health & Hospitals, to provide information, guidance, and outreach to the homeless population
Contribute valuable feedback to ensure the continuity and success of program goals
Assess client needs by way of professional and unbiased engagements, while offering appropriate client placement and transportation options
Coordinate and guide various city agencies in an effort to remove or reduce street conditions and ensure public safety
Provide assistance by supporting additional initiatives within the Dept
To ensure operational demands are met
(End Of Line, BRC Ride Along, Warming center evaluations)
Meal handler/Deliverer
Meals On Wheels
01.2015 - 01.2016
Deliver meals to senior citizens doorsteps throughout Brooklyn
Deliver holiday or emergency food packages to homebound clients
Record meal delivery and collect and record client contributions
Education
Bachelor of Science - Business Administration, Information Technology
Colorado Technical University
Skills
Volunteer Coordination
Strategic Partnership Development
Cooperative Team Engagement
Analytical Problem-Solving
Effective Multitasking
Trustworthy Performance
Strong Communication Skills
Supportive Team Attitude
Positive Culture Building
Attention to detail
Accomplishments
DHS JCC MVP Award(2024)
DHS JCC Client Whisperer Award(2024)
Thousands of community member engagements
Hundreds of community members placed within shelter
Community Service
Habitat for Humanity, NY, NY, 01/01/02, 01/01/04, Assisted in construction of affordable homes in Brooklyn and the Bronx., Provided over 500 hours of assistance.
Timeline
Community Coordinator/ JCC Crisis Coordinator
Dept. of Homeless Services/Joint Command Center
04.2021 - Current
Community Associate/Field Associate
Dept. of Homeless Services Home-Stat
03.2016 - 04.2021
Meal handler/Deliverer
Meals On Wheels
01.2015 - 01.2016
Bachelor of Science - Business Administration, Information Technology
Colorado Technical University
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