KaVell Jenkins
Napa,CA
Summary
Several years of excellent sales, communication, written, and interpersonal skills; strong technological abilities; exceptional customer service skills; motivated to perform proficiently in the Food and Beverage industry specifically with wine; pays close attention to specific details; takes initiative to accomplish a task; prompt, responsible and reliable; able to work well in a group or in an independent setting.
Overview
8
8
years of professional experience
Work History
Account Representative
V3 Electric
2023.08 - 2024.01
- Analyzed accounts for delinquencies and other ongoing issues.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- I've reached out to customers to see their satisfaction and current needs.
- Processed client payments and updated accounts.
- Collaborated with other departments to address customer needs and service requests.
- Kept detailed records of customer interactions for optimal traceability.
- Researched and recommended new products to meet customer needs.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Developed and implemented strategies to improve customer retention and loyalty.
- Attended monthly sales meetings and quarterly sales training.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed over 20 accounts and over 50 customer calls per day
Energy Consultant
V3 Electric
2021.12 - Current
- Performed dozens of client's energy consumption analyses by conducting building assessments and Identifying opportunities for clients to reduce their energy consumption. Comparing historical and current usage rates of clients Creating easy-to-understand energy usage audit reports for clients Evaluating trends and forecasting reports Researching energy-saving systems that could benefit clients Generating recommendations that address implementation and cost of system Addressing questions about recommendations Obtaining proposals from contractors and renewable energy vendors Overseeing implementation of new energy systems Ensuring the success of new systems by tracking consumption, budgets and energy Updating client's relevant procedures and policies Keeping up-to-date on latest federal grants, government regulations and emerging technologies Helping organizations obtain green certifications
Substitute Teacher
Napa High School
2018.05 - Current
- Responsible for performing instructional and classroom management process in the absence of assigned teacher; takes attendance, assigns and explains assignments, homework & classroom activities with patience creative thinking skills, and adaptability; oversees students inside and outside of the classroom to ensure student safety; takes all necessary and reasonable precautions to protect students, equipment, materials, and facilities; compiles progression report for assigned teacher upon return; maintains clean and orderly classroom environment; maintains school’s established routine and classroom procedures as assigned; maintains reasonable rules of conduct to encourage self-discipline and responsibility; communicates effectively with parents when needed; follows all school regulations, guidelines, policies, and procedures to achieve lesson goals and organization objectives; performs additional duties as requires
Estate Safety Coordinator
Meadowood Resort
2020.02 - 2021.08
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Conducted safety audits and investigated plant quality issues.
- Recognized, documented, and advised on removal of hazards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Developed new training programs to address performance and knowledge issues.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Coached employees, managers and executives on effective safety policies.
Senior Estate Security
Meadowood
2019.01 - 2020.01
- Responsible for the safety and security of all guests and employees that are on property by responding to and treating medical calls
- Organize and lead safety committee meetings
- Checking and maintaining safety protocols and procedures on property
- Creating and implementing future, safety protocols on property
- Transport guest or employees on or off the property
- Investigate incidents that are reported to us by guests or employees
- Provide and/or restock first aid kits throughout the different departments on property
- Writing reports on injuries and accidents that may occur, as well as anything that we might have seen while on patrol of the estate
- Assist the guests whenever they need assistance, in moments when they lock themselves out of their room or their safe
- Locking up buildings on property when closed
- Greet and help direct guests from the gatehouse to their destinations
- Promptly responded to tenant complaints and concerns for over 1 property.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Store Manager
AT&T
2019.02 - 2019.07
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
AT&T
2018.12 - 2019.01
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Certified Personal Trainer
In-Shape Health Club
2018.01 - 2019.01
- Responsible for providing best training advice and workout specified for each client
- Create a special bond that made each person's experience unique and special
- Stay up to date with each client with scheduling and their progress week in and week out
- Making sure that workout area remains clean and organized during, both one on one sessions as well as in between clients
- Make sure you provide the best answer to any questions asked by any client or member.
Sales Associate
AT&T
2017.06 - 2018.12
- Responsible for informing customers of current promotions, providing technical support for defective smart devices; responsible for providing the best customer service by, being attentive to every customer who walks in with positivity and enthusiastic attitude, creating solutions that fit customer's needs and budget, and learn how to operate phones and tablets to teach customers how to use their new devices
- Responsible for opening and closing duties such as counting money in the register, organizing merchandise that is displayed throughout the store, and following cleanliness guidelines to provide a clean environment for everyone.
Sales Associate
GNC
2016.01 - 2018.01
- Responsibilities include selling merchandise using an automated POC (Point of Contact) register system; performing register store open and close functions; interacting with customers by GNC company policy; educating customers and providing outstanding customer service by continuously studying supplements and healthy effects; demonstrating proficiency at explaining supplements to customers to assist in selecting appropriate supplement and confidence in advising new customers in understanding supplement selections; Top seller in loyalty programs in the store as well as the northern bay region in the month September 2018
Education
Bachelors of Arts Degree - English: Media and Communication
Delaware Valley University
Doylestown, PA12.2015
High School Diploma -
Franklin High School
Reisterstown, MD06.2011
Skills
- COMPUTER/TECHNOLOGY SKILLS & OFFICE EQUIPMENT
- Microsoft Office Suite: Word, PowerPoint & Excel;
- Photoshop
- Video Editing; Teleprompter
- Sales Rabbit
- Customer Satisfaction
- Customer Experience
- Active Listening Skills
- Customer Support
- Outside Sales
- Google Calendar
- Professional Communication
Hobbies
- Spending time with wife, puppy, and 19mo son
- Physical Exercise (Bodybuilding)
- Wine Tasting
- Discovering new Restaurants
- Meeting new people
- Football Coach. 2009, 2020-Current
Timeline
Account Representative
V3 Electric
2023.08 - 2024.01
Energy Consultant
V3 Electric
2021.12 - Current
Estate Safety Coordinator
Meadowood Resort
2020.02 - 2021.08
Store Manager
AT&T
2019.02 - 2019.07
Senior Estate Security
Meadowood
2019.01 - 2020.01
Assistant Manager
AT&T
2018.12 - 2019.01
Substitute Teacher
Napa High School
2018.05 - Current
Certified Personal Trainer
In-Shape Health Club
2018.01 - 2019.01
Sales Associate
AT&T
2017.06 - 2018.12
Sales Associate
GNC
2016.01 - 2018.01
Bachelors of Arts Degree - English: Media and Communication
Delaware Valley University
High School Diploma -
Franklin High School
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