Kaven Dangerfield
Euless,TX
Summary
Responsible, hardworking restaurant manager with 7 years in supporting management functions for Multiple establishments. Led team of employees to maintain prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business. Quick learner with good multitasking skills and exceptional work ethic. Highly motivated with exceptional social skills, communication abilities and customer service background.
Overview
7
7
years of professional experience
Work History
Restaurant Bar Manager
Ruth Chris Steakhouse
10.2022 - Current
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
Key Manager
Ruth Chris Steakhouse
09.2021 - 10.2022
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted GM with scheduling, interviewing and other administrative tasks associated with successfully running store.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Lead Server Trainer
Saltgrass Steakhouse
08.2019 - 09.2021
- Decreased training time by designing effective new training programs.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Provided overview of criminal, civil, and administrative liabilities for serving members of public.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
Lead Server Trainer
PF Changs Restaurant
03.2017 - 09.2019
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Trained and mentored Various new personnel hired to fulfill various roles.
Education
Associate of Science - Physchology
Dallas Christian College
Dallas, TX05.2017
High School Diploma -
Bowie High School
Arlington, TX05.2016
Skills
- Corporate Social Responsibility
- Merchandise Quality Assurance
- Advertising Techniques
- Quality Standards
- Merchandise Promotion and Display
- Recruitment and Training
- Delegation and Supervision
- Cash Handling and Reconciliation
- Inventory Management
- Vendor Relationship Management
- Shift Scheduling
- Wine pairing
Timeline
Restaurant Bar Manager
Ruth Chris Steakhouse
10.2022 - Current
Key Manager
Ruth Chris Steakhouse
09.2021 - 10.2022
Lead Server Trainer
Saltgrass Steakhouse
08.2019 - 09.2021
Lead Server Trainer
PF Changs Restaurant
03.2017 - 09.2019
Associate of Science - Physchology
Dallas Christian College
High School Diploma -
Bowie High School
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