Summary
Overview
Work History
Education
Skills
Language Skills
References
Training
Timeline
Generic

Kavery Latrease Golden

Katy

Summary

Skilled correspondence professional with strong background in managing communications and documentation. Adept at analyzing and processing information with precision, ensuring clarity and accuracy. Known for fostering team collaboration and delivering consistent results. Versatile and dependable, capable of adapting to changing needs while maintaining high standards. Proficient in written communication, data management, and problem-solving.

Overview

31
31
years of professional experience

Work History

Senior Correspondence Analyst

Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)
06.2015 - Current
  • Senior correspondence analyst within the Office of the Chief of Staff, Cybersecurity and Infrastructure Security Agency (CISA), formerly the National Protection and Programs Directorate (NPPD), for coordinating and developing responses to correspondence, Congressional Testimony, Congressional Questions for the Record, briefing materials for the Secretary of Homeland Security, and interagency requests from the Office of Management and Budget and the White House.
  • Assists in Executive Secretariat information management activities for the development of written responses, outreach materials, quarterly reports, and other related materials in response to Congressional or Departmental inquiries and/or requests.
  • Performs duties in the capacity of a writer/editor on multiple types of documents for a variety of internal and external audiences and partners, while ensuring adherence to agency directives, instructions and Government Printing Office standards.
  • Manages the tracking mechanisms and monitoring of the day-to-day official communications, including action/task traffic, deadlines and questions; obtains deadline extensions between NPPD and other DHS entities, between CISA and other DHS entities, to ensure the timeliness of complex workloads.
  • Works closely with the CISA Director, Deputy Director, Executive Director, Chief of Staff, as well as Divisions and Mission Enabling Offices leadership staff to ensure internal management control, proper clearance, and coordination of documents in accordance with correspondence program instructions for efficiency and effectiveness.
  • Performs analysis of incoming correspondence, reports, memoranda, and legal documents designated for the Secretary and Deputy Secretary of Homeland Security signature.
  • Streamlined correspondence processes by implementing effective tracking and filing systems.
  • Coordinated interdepartmental communication, fostering collaboration and efficiency across teams.
  • Reviewed outgoing communications for adherence to brand guidelines, ensuring consistency across all channels.
  • Served as a liaison between departments during major projects by facilitating clear lines of communication throughout their lifecycle.
  • Contributed to ongoing process improvements by offering valuable insights and suggestions based on extensive experience in correspondence analysis and management.
  • Utilized advanced software tools for data entry and organization, allowing efficient access to important information needed for correspondence analysis.
  • Managed high volumes of correspondence, ensuring timely responses and resolution of issues.
  • Prepared executive-level reports, summarizing key findings from in-depth correspondence analysis.
  • Implemented quality control measures to ensure accurate documentation and reduce errors in written communications.
  • Collaborated with team members to achieve shared goals within tight deadlines, ensuring efficient workflow management.
  • Maintained a well-organized database for easy retrieval of essential documents and correspondence records.
  • Assisted in the creation of templates for routine communications, streamlining response times while maintaining a personalized approach to client interactions.
  • Conducted research to inform responses to complex inquiries, demonstrating thoroughness and attention to detail.
  • Audited past correspondences for compliance purposes, identifying areas of improvement within existing practices and offering actionable recommendations for enhancement strategies.
  • Improved customer satisfaction by addressing concerns promptly and providing clear resolutions.
  • Developed training materials for new employees, promoting consistent understanding of correspondence policies and procedures.
  • Prioritized tasks effectively under pressure, meeting strict deadlines without compromising quality or client satisfaction levels.
  • Supported the development of company-wide communication strategies through comprehensive analysis of internal and external correspondence trends.
  • Provided prompt assistance to colleagues with urgent requests, exemplifying strong teamwork skills in a fast-paced environment.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Presented clear and concise explanations of governing rules and regulations.
  • Salary: 149,893.00 USD Per Year
  • Hours per week: 40
  • This is a federal job

Executive Officer

Defense Information Systems Agency (DISA), Office of the Component Acquisition Executive (OCAE)
09.2014 - 06.2015
  • Executive Officer to the Component Acquisition Executive—Senior Executive Service. Developed policies and procedures regarding the administrative work processes and operations of the Office of the CAE (OCAE). Reviewed existing policies and procedures, identifies potential problem areas, and develops solutions.
  • Conducted comprehensive studies in order to identify problems and propose solutions to management. Identified and proposed new organizational structures, functional realignments, changes to organizational staffing levels, and etc.
  • Functioned as a communications expert for the organization. Undertakes studies and projects, which result in significant communication improvements for the entire organization.
  • Responded to inquiries from employees regarding human resources transactions. Researched a variety of rules, regulations and policies to resolve processing issues and discrepancies of human resource actions. Provided technical answers to inquiries from employees and officials related to personnel actions.
  • Directly responsible for the centralized management of administrative and other functions associated with the efficiency and effectiveness of the OCAE. Responsibilities include ensuring coordination, adequacy, and timeliness of all suspense items from the Command Group and staff, Congressional actions, and other various issues of complexity requiring an official response.
  • Primarily responsible for administrative management of the OCAE. Maintained automated correspondence tracking suspense system, DISA Task Management System (DTMT). Determines and assigns required action for each suspense item and assigns appropriate due dates. Keeps the CAE and required staff advised of continued suspense items and issues. Maintains a list of current DTMT action items and their status.
  • Provides advice and assistance to management concerning office functions and missions. Serves as a focal point for all administrative inquiries and problems brought to the CAE, Deputy CAE, or appropriate senior personnel. Screens inquiries and personally resolves issues. Recommends to superiors when issues require a study to be performed.
  • Oversaw risk management strategies, mitigating potential threats to the organization''s stability and reputation.
  • Established strong relationships with key stakeholders to enhance collaboration and drive business success.
  • Handled administrative management, personnel issues and supply requirements for unit.
  • Collaborated with cross-functional teams to identify new business opportunities in line with strategic objectives.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Achieved significant cost reductions through careful analysis of expenditures and identification of areas for improvement.
  • Located bottlenecks to streamline existing processes.
  • Steered organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
  • Salary: 89,823.00 USD Per Year
  • Hours per week: 40
  • This is a federal job

Correspondence Analyst

Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD)
07.2013 - 09.2014
  • Served as a primary correspondence analyst within the Office of Information and Management Directorate, National Protection and Programs Directorate (NPPD), for coordinating and developing responses to correspondence, Congressional Testimony, Congressional Questions for the Record, briefing materials for the Secretary of Homeland Security, and interagency requests from the Office of Management and Budget.
  • Assists in Executive Secretariat information management activities for the development of written responses, outreach materials, quarterly reports, and other related materials in response to Congressional or Departmental inquiries and/or requests.
  • Perform duties in the capacity of a writer/editor on multiple types of documents for a variety of internal and external audiences and partners, while ensuring adherence to agency directives, instructions and Government Printing Office standards.
  • Manage the tracking and monitoring of the day-to-day official communications, regarding DHS action/task traffic, deadlines and questions; obtains necessary deadline extensions between NPPD and other DHS entities, to ensure the timeliness of complex projects.
  • Works closely with the NPPD Under Secretary, Deputy Under Secretary, Chief of Staff and Office of the Director Mission Support staff to ensure internal management control, proper clearance, and coordination of documents in accordance with correspondence program instructions for efficiency and effectiveness.
  • Performs analysis of incoming correspondence, final reports, memoranda, and legal documents designated for the Secretary and Deputy Secretary of Homeland Security signature.
  • Salary: 124,820.00 USD Per Year
  • Hours per week: 40
  • This is a federal job

Freedom of Information Act (FOIA) Analyst

Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD)
07.2012 - 07.2013
  • Interpret, clarify, and respond to worldwide FOIA requests for all the Directorate records including law enforcement/investigative files, engineering files, compliance files and personnel records.
  • Examine and analyze responsive documents for any sensitive and potentially sensitive information which should be protected from disclosure by the FOIA.
  • Implement and process all FOIA communications to ensure disclosure of records to the public, consistent with the statutory rights of individuals to privacy, the statutory rights of persons, manufacturers, and other firms for protection of trade secrets and other confidential information.
  • Review and clarify Freedom of Information requests for completeness and legal conformance to the FOIA requirements.
  • Consult with the FOIA Officer and General Counsel staff for recommendations for final determination only with unusual and extraordinary claims.
  • Collect, compile and confirm workload and cost data for use by the FOIA Officer in the Annual FOIA report to Congress especially required by statute.
  • Performed information management functions, which included drafting relevant correspondence and materials for FOIA Officer and General Counsel review upon receipt of appeals of information.
  • Compose responses to Congressional inquiries seeking information or seeking the status of their constituents FOIA requests.
  • Provides assistance, technical and administrative guidance to the general public on making requests.
  • Salary: 77,386.00 USD Per Year
  • Hours per week: 40
  • This is a federal job

Program Manager

Defense Information Systems Agency (DISA), Office of the Chief of Staff (OCOS)
01.2006 - 07.2012
  • Manages multiple administrative functions and responsible for the development and execution of all administrative and Information Management activities within the Office of the Chief of Staff.
  • Develops and implements administrative directives and procedures to ensure proper Action Officer instructions are followed. Analyze and evaluate correspondence management techniques for efficiency of productivity and the effectiveness of correspondence document workflow within the Agency.
  • Leads and provides guidance to several management assistants to coordinate administrative functions, respond to inquiries, research and solve problems, and recommend effective changes. Coordinates admin team meetings to reinforce information management best practices and office continuity.
  • Supervises suspense actions from the Office of the Secretary of Defense and Joint Staff with effectiveness to ensure deadlines were met—actions resulted in a 100 percent on-time turn-in rate.
  • Manages, reviews, and edits staff summary actions prior to the Agency's Director, Vice Director, Chief of Staff, and Deputy Chief of Staff's review and approval. Designed and developed Microsoft Access database for the tracking and logging of correspondences which ensured proper document workflow and improved administrative management of the program.
  • Effectively monitored suspense actions tasked to over 11 Agency Directorates as assigned by the Office of the Chief of Staff through the Action Information Management System. Tracked over 4000 tasks and managed correspondence actions manually with zero late responses to higher headquarters.
  • Trained Agency management assistants and administrative personnel on the proper format of Agency correspondence packages which included Staff Summary Sheet and Agency letters/suspense correspondences using the two-day Action Office course. Established internal management control and business rules for the submission of correspondence through electronic/web-based means, which reduced the need for the routing of paper correspondence.
  • Screened and reviewed military actions which included performance evaluations, awards, and decorations from each of the four military service components. Keen insight ensured military personnel actions were complete and submitted to service component without delay and on-time after approval by higher headquarters.
  • Manages the office government purchase card program for the purchase of office administrative supplies and equipment. Maintained a list of current DTMT action items and their status.
  • Maintains the office's organizational email account, web-based workspaces, network folder files, and Outlook Calendar and Tasks functions. Ensured the ability to track office personnel leave, training, appointments, and temporary duty assignments.
  • Completes travel orders and vouchers through the Defense Travel System for transportation and accommodation requirements regarding official travel needs. Allocated over $20,000 of Agency travel funds in support of the Chief of Staff, which ensured accuracy and fiscal responsibility.
  • Served as the primary liaison and provided administrative support for annual key events such as the Combined Federal Campaign (CFC), Customer Partnership Conference and Awards banquet.
  • Salary: 75,000.00 USD Per Year
  • Active duty military

Executive Administrative Assistant

374th Airlift Wing
08.2005 - 01.2006
  • Single-handedly reviewed, coordinated, and routed for approval over 450 military decorations and awards, 250 enlisted personnel reports, and 50 administrative personnel actions in direct support of the Command Chief Master Sergeant and 3,200 military personnel.
  • Adhered to information management directives, by providing quality control checks on staff summary actions, official memorandums, and countless sensitive and classified documents, which ensured superb document control workflow, productivity, and effectiveness.
  • Coordinated and planned events with Action Officers to ensure appropriate military and civilian attendance at meetings, conferences, and briefings. Developed electronic and web-based checklists for ease of use by office personnel, resulting in the efficiency of daily operations.
  • Analyzed processes and procedures, in order to make well-informed decisions based on sound research techniques to ensure solutions are provided regarding administrative and personnel-related actions.
  • Prepared and presented briefings, agendas and point papers to the Command Chief Master Sergeant regarding high visibility ceremonies and special event functions. Assisted with logistical support for budget meetings, to include, seating arrangements, meal choices and transportation.
  • Primary focal point on monitoring, coordinating, and reviewing key aspects of information management and administrative programs.
  • Processed temporary duty orders, made travel arrangements, and processed vouchers through the Defense Travel System.
  • Salary: 60,000.00 USD Per Year
  • Active duty military

Network Systems Administrator

730th Air Mobility Squadron
09.2002 - 01.2006
  • Responsible for the administration and maintenance of Decision Support Systems and Command and Control Information Management Processing System to include the set-up and breakdown of file servers, computer desktops and laptops, and other communication devices.
  • Performed numerous software and hardware upgrades and revisions to organization information and computer systems in support of 200 end-users.
  • Installed Defense Travel System Program software on users' personal computers, which led to personnel vouchers to be processed and paid within a 72-hour span.
  • Reconfigured user accounts for over 200 end-users in response to a network drive outage, which enabled timely recovery of critical user data within an 8-hour time period.
  • Used computer security and technical skills to installed updated security patches on organization computers, which decreased network vulnerabilities by 90 percent and allowed for the prevention of future threats to information systems.
  • Safeguarded over $300,000 in computer assets through the isolation and termination of an intrusion to the Federal Logistics Network.
  • As Government Purchase Card Program manager, ensured $36,000 in purchases for mission critical computer hardware, software, and local area network equipment.
  • Developed network administrator master training plan for office personnel, which helped identify deficiencies and increased personnel technical skills by 90 percent.
  • Spearheaded the rapid installation of 10K worth of communications equipment in the Command Post Terminal, which allowed for the on-time travel of 40,000 inbound and outbound passengers.
  • A skillful problem solver, segregated error within $30,000 network, which eliminated command and control network downtime.
  • Timely and flawlessly installed security patches on servers, which reduced network downtime and protected 20 Gigabytes of vital data.
  • Salary: 55,000.00 USD Per Year
  • Active duty military

Network Security Technician

694th Support Squadron
11.1999 - 09.2002
  • Managed Information Assurance, Information Protection, Information Management, and Computer Security Programs in support of over 300 military and civilian personnel.
  • Successfully installed and configured anti-virus software for over 200 computer workstations, which ensured personnel were able to meet mission demands while assured of protection from malicious logic intrusions to information systems.
  • Recycled excess computer and network equipment, which saved the government over $30,000.
  • Trained personnel on the Department of Defense-mandated Information Assurance, which ensured 100 percent in compliance and increased personnel knowledge of information technology practices, procedures, and processes. Efforts enabled protection to computer software and hardware.
  • Effectively transferred System Security Plans to National Security Agency automated system, which increased the capability for immediate system changes, up-channel notifications, and reduced maintenance time by an incredible 100 percent.
  • Maintained five different unclassified and classified networks with increased management and technical skills, which enabled diverse network connections between the National Security Agency and customers world-wide.
  • Skillfully updated security and compliance procedures for viewing audit logs, which resulted in 80 percent compliance and a reduction in security violations by 90 percent.
  • Salary: 47,000.00 USD Per Year
  • Active duty military

Systems Administrator

Detachment 1, Headquarters Air Intelligence Agency
11.1997 - 11.1999
  • Provided superb 24-hour automation support to Command and 120-person headquarters staff, which ensured computer network availability rate of 99 percent.
  • Maintained Air Force Cryptologic Office Web site, updated and designed format for over 1000 pages of documentation, enabling up-to-date information provided within the Intelligence community.
  • Actively developed plans and strategy for deployment and upgrade of dynamic network computers, which led to the creation of migration procedures.
  • Used innovative and problem solving skills to identify and fix difficult computer and network problems and virus detection updates, which ensured the highest level of computer confidentiality and availability along with the highest levels of protection from intrusion.
  • Authored detailed operating instruction which outlined procedures for workstation installations—efforts led to the decrease in delivery time of workstations to end-users by 30 percent.
  • Developed installation and configuration procedures for new network interface and cable system technology that affected 100 information systems—efforts ensured 100 percent availability of network services and the continuance of all contract warranties with vendors.
  • Salary: 40,000.00 USD Per Year
  • Active duty military

Network Implementation Technician

374th Communications Squadron
09.1994 - 11.1997
  • Upgraded Yokota Air Base's local area network architecture, replaced obsolete computer, and accomplished over 500 technical solutions valued at $2.8M, which improved the organization's mission capability by 15 percent.
  • Skillfully installed four networks as a member of the Network Installation Team, which included the testing and termination of more than 550 network connections, leading to a 100 percent pass rate.
  • Developed a comprehensive Computer Systems Requirements Document tracking database that improved search and processing methods, and enabled the ability to identify customers' processed requirements.
  • As the Primary Network Information Protection Officer, completed required software and hardware updates to prevent intrusion and exploitation of network/computer assets valued at $2M.
  • Quickly learned and mastered the use of critical Intrusion Detection Tools, which aided in the identification and investigation of 30 security and intrusion incidents, resulting in a 100 percent resolution of all incidents.
  • Implemented domain naming standard for information systems, which resulted in identification and tracking, saving systems administrators over 30 hours monthly in documentation.
  • Salary: 35,000.00 USD Per Year
  • Active duty military

Education

Master's Degree - Business Administration in Human Resource Management

Strayer University
Herndon, VA
12.2010

Bachelor's Degree - Science Degree in Information Systems

Strayer University
Herndon, VA
06.2009

Skills

  • Strong analytical skills
  • Information gathering
  • Meeting deadlines
  • Process documentation
  • Document management
  • Adaptability and flexibility
  • Data entry
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication

Language Skills

English: Spoken - Advanced, Written - Advanced, Read - Advanced

References

Available upon request.

Training

  • December 2010 – End-user Sharepoint 2007 Essentials Training
  • April 2010 – Knowledge Management and Social Networking
  • June 2009 – Leadership Development I Training Course
  • March 2008 – Computer IT IT Technician Course
  • November 2006 – DoD Information Assurance Bootcamp
  • May 2006 – Air Force Records Management Training
  • March 2004 – Basic Dreamweaver MX Tools
  • December 2003 – System Administrator
  • October 2003 – Workgroup Manager
  • September 2003 – Improving Your Project Management Skills
  • July 2003 – Introduction to Dreamweaver MX
  • March 2003 – Freedom of Information Act Training
  • March 2003 – Privacy Act Training
  • September 2002 – Microsoft FrontPage
  • August 2001 – Airman Leadership School

Timeline

Senior Correspondence Analyst

Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA)
06.2015 - Current

Executive Officer

Defense Information Systems Agency (DISA), Office of the Component Acquisition Executive (OCAE)
09.2014 - 06.2015

Correspondence Analyst

Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD)
07.2013 - 09.2014

Freedom of Information Act (FOIA) Analyst

Department of Homeland Security (DHS), National Protection and Programs Directorate (NPPD)
07.2012 - 07.2013

Program Manager

Defense Information Systems Agency (DISA), Office of the Chief of Staff (OCOS)
01.2006 - 07.2012

Executive Administrative Assistant

374th Airlift Wing
08.2005 - 01.2006

Network Systems Administrator

730th Air Mobility Squadron
09.2002 - 01.2006

Network Security Technician

694th Support Squadron
11.1999 - 09.2002

Systems Administrator

Detachment 1, Headquarters Air Intelligence Agency
11.1997 - 11.1999

Network Implementation Technician

374th Communications Squadron
09.1994 - 11.1997

Bachelor's Degree - Science Degree in Information Systems

Strayer University

Master's Degree - Business Administration in Human Resource Management

Strayer University

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