Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAVETRA LINDSEY

Memphis, TN ,USA

Summary

Dedicated HR Assistant with a strong background in office administration and comprehensive knowledge of common human resources functions. Adept in providing exceptional customer service, performing data entry tasks, and maintaining meticulous file management. Possesses a keen eye for reviewing policies and suggesting actionable improvements in alignment with industry best practices. Proven ability to seamlessly integrate technology to enhance operational efficiency. Committed to upholding the highest standards of accuracy and compliance in all HR processes, contributing to the overall success of the team and organization. Professional with expertise in managing customer service and leading teams. Consistently delivers outstanding results by fostering collaboration and adapting to changing demands. Skilled in conflict resolution, process improvement, and maintaining strong customer relationships. Known for reliability, strategic thinking, and a results-driven approach.

Overview

15
15
years of professional experience

Work History

Lead Customer Service Specialist

NFL Industries
05.2024 - Current
  • Optimized resource management to handle significant customer service volumes swiftly.
  • Demonstrated excellent interpersonal skills in customer interactions.
  • Enhanced handling of customer issues, leading to faster resolution times.
  • Ensured timely and accurate responses to inquiries, enhancing satisfaction levels.
  • Maintained a positive and client-focused approach, enhancing customer satisfaction.

Human Resources Special Assistant

Herbalife Distribution Center
04.2010 - Current
  • Spearheaded the facilitation of employee benefits enrollment and modifications utilizing the Benefits Express platform, meticulously ensuring data accuracy and compliance with regulatory standards.
  • Initiated and orchestrated surveys through the Glint platform, conducting comprehensive analyses of results in collaboration with leadership, and effectively communicated insights via professionally crafted PowerPoint presentations.
  • Oversight of timecard records for temporary staffing, involving active engagement with third-party agencies to validate hours, meticulously review invoices, and maintain up-to-date records within the Fieldglass platform.
  • Demonstrated proactive talent acquisition by collaborating with diverse agencies, ensuring the prompt and efficient filling of open positions to meet organizational staffing requirements.
  • Played a pivotal role in supporting the HR Manager in administering leave of absences through the Leave Source platform, ensuring the meticulous completion of certification forms and comprehensive documentation for short-term disability benefits.

Education

Associate of Applied Science - Business Human Resources Management

Southwest Tennessee Community College
Memphis, Tennessee
12-2023

High School Diploma - General Studies

East High School
Memphis, TN
05.2003

Skills

  • Time Management
  • Interpersonal Skills
  • Professional Demeanor
  • Leadership
  • Problem-Solving
  • Service Excellence
  • Technical Support
  • Innovation
  • Administrative support
  • Protocol Adherence
  • Multitasking
  • Conflict Resolution

Timeline

Lead Customer Service Specialist

NFL Industries
05.2024 - Current

Human Resources Special Assistant

Herbalife Distribution Center
04.2010 - Current

Associate of Applied Science - Business Human Resources Management

Southwest Tennessee Community College

High School Diploma - General Studies

East High School
KAVETRA LINDSEY