Kaviarasan devenrdan
harbor city,United States
Summary
I am an MBA candidate specializing in IT Project Management at Westcliff University. Committed to integrating practical insights and staying informed on evolving market trends. My academic journey focuses on enhancing strategic capabilities by applying contemporary ideas to real-world scenarios. Seeking opportunities to contribute experience to a forward-thinking company that values excellence, I am enthusiastic about broadening my understanding further and embracing chances for ongoing professional development in an innovative workplace.
Overview
2
2
years of professional experience
Work History
Customer Advisor
concentrix
MUMBAI, India
03.2022 - 12.2022
- Assisted customers in resolving their inquiries and concerns by actively listening, identifying their needs, and providing personalized solutions, resulting in a 95% customer satisfaction rate
- Conducted thorough product knowledge training sessions for new customer advisors, boosting team's expertise and enhancing overall customer service delivery
- Collaborated with cross-functional teams to streamline processes and improve efficiency, resulting in a 20% reduction in average handling time for customer inquiries
- Implemented a proactive customer outreach program, contacting customers to ensure their satisfaction, resolve any issues, and identify opportunities for upselling, resulting in a 15% increase in monthly sales.
Data Analysts
adecco
mumbai, India
10.2020 - 12.2021
- Conducted extensive analysis of large datasets utilizing advanced statistical methods to identify prominent trends, patterns, and valuable insights, resulting in actionable recommendations for enhancing overall business performance
- Created and implemented data-driven strategies that effectively drove revenue growth and optimized operational procedures, resulting in a remarkable 15% rise in sales
- Led the development and deployment of automatic Tableau and Power BI data visualization dashboards, greatly enhancing data accessibility and promoting well-informed decision-making amongst cross-functional teams
- Developed thorough metrics tracking systems and worked closely with key stakeholders to precisely identify key performance indicators (KPIs)
- This allowed for the accurate measurement of business performance and the identification of opportunities for ongoing development.
Education
Bachelor of Management Studies -
Mumbai University
Mumbai 01-2021
MBA - IT PROJECT MANAGEMENT
Westcliff University
Irvine, CASkills
- Customer service expertise
- Professional
- Effective communication
- Customer Service
- Customer Service Excellence
- Computer Skills
- Stock Management
- Relationship Building
- Product Knowledge
- Data Management
- Microsoft Exchange
- Microsoft Office Expertise
- CRM Software
Personal Information
Essentially, I've consistently embraced a contemplative nature, a characteristic rooted in my college days. Actively improving my communication skills, I understand the significance of effective interaction. During downtime, you'll find me engrossed in books, occasionally punctuated by workout sessions when motivation aligns. Professionally, I embody a committed contributor, aiming to positively impact the work environment. My objective is genuine contribution, fostering growth and collaboration. In every pursuit, success isn't merely a goal but a journey of continuous personal development, welcoming challenges, and playing a part in the collective advancement of the team and the organization.
Languages
English
Professional
Hindi
Professional
Tamil
Professional
Timeline
Customer Advisor
concentrix
03.2022 - 12.2022
Data Analysts
adecco
10.2020 - 12.2021
Bachelor of Management Studies -
Mumbai University
MBA - IT PROJECT MANAGEMENT
Westcliff University