Kavina Morales

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Managed store personnel by delegating tasks and supervising daily operations.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
• Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
• Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
• Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
• Enhanced store security by meticulously following all opening and closing procedures.
• Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
• Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

Customer Service….

In charge of cashiers and baggers.

Coordinating the staffs duty everyday.

Evaluate all associates of task that was giving.

Taking care of customer when need help in anything.

This was my first job off of High school

I was just a cashier by makeup area.