Kavita Mangalie

Adhered to company policies and scripts to consistently achieve
call-time and quality standards.
•Engaged in learning and development opportunities to promote
continued performance improvement.
•Responded to customer calls and emails to answer questions about
products and services.
•Sought out extra training opportunities to enhance customer
relationship management abilities.

Responded to customer calls and emails to answer questions aboutproducts and services.
•Helped a large volume of customers every day with a positive
attitude and focus on customer satisfaction.
•Provided customer feedback to management and identified areas ofimprovement for products and services.

Managed online booking inquiries and assisted guests and travel
partners with questions throughout entire booking cycle.
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• Provided customers with information about availability and pricing.
Answered passenger questions and provided solutions to issues
arising during flights such as delayed/cancelled flights.
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Suggested various packages and amenities to guests, helping each
find perfect accommodations to fit personal needs.

Reached out to vendors and customers to verify information and
follow up on client issues.
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Investigated daily variances and corrected errors to resolve
discrepancies.
•Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
•Produced month-end closing reports and provided actionable
suggestions on remittance for quick resolution.

Developed loyal and highly satisfied customer base through
proactive management of team customer service strategies.
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Strengthened merchandising and promotional strategies to drive
customer engagement and boost sales.
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Completed regular inventory counts to verify stock levels, address
discrepancies and forecast future needs.
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• Monitored security to protect employees, customers and property.